Noor Islamic Bank scoops two top customer service awards

Noor received the STAR AWARD for the "Best Complaint Management and Service Recovery in the Private Sector", at the 3rd UAE Customer Service Week summit, and the "Most Improved Call Center" award, at the 2012 Bank Benchmarking Index (BBI) Awards.

John Chang, Head of Consumer Banking at Noor said: "These awards are testament to our emphasis on customer service and reflect the exceptional efforts made to enhance service standards across our customer touch-points. Winning these awards reflects our efforts to live up to our values."

The BBI Awards are based on research conducted by Ethos Consultancy, a leading provider of excellence in customer service solutions across the Middle East. The awards were created, in 2005, to reward those banks which value customer service and strive towards service excellence. The BBI has matured into one of the UAE's most anticipated reports in the industry.

Since its launch in 2008 Noor has won 19 industry and related awards. It has also been recognised as one of the Top 20 Performers in the UAE by Newsweek magazine and in 2011 and 2012 the bank's CEO, Hussain AlQemzi, was named among the top 500 most influential Arabs in the world, by Arabian Business magazine.