OITE Conferences announces dates for the 2nd Oman Customer Care Conference

The government's "Vision 2020" sees Oman attempting to reduce its dependency on oil reserves and appease the increasing labour challenges which sees the service sector gaining strength and sectors like Tourism and Gas based industries gaining more prominence in the Government's diversification strategy. The growth of the service industry coupled with the importance of its role towards developing the economy of the country calls for innovative and top notch customer services that will provide the ultimate customer experience and give the economy competitive edge.

"It will be the moment of truth for non-oil based sectors to realise their full potential and significant role in shaping up Oman's future economy. The need for these sectors to recognise the relevance of excellent customer services will be greater since the market has shifted control from the hands to the seller to the hands of the customer. More emphasis will thus be laid on quality customer services, products and solutions, furthering customer relationships and customer care strategies where all organisations will be compelled to adopt a customer centric approach" says Mr. Sherwin Sevillena, Senior Manger, OITE Conferences.

The event will bring together senior level executives and professionals including CEOs, Managing Directors, General Managers, Customer Care Executives, Heads of Customer Service and Call Centers, Heads of Customer Experience, Heads of Sales & Marketing, Heads of Strategy & Planning, Heads of Business Development, Corporate Communication Managers, Frontline, Help Desk and Call Center Professionals, Online Government Services Directors, ICT Professionals, Retail Managers, Academia and Researchers who will represent various sectors like Tourism & Hospitality, Banking & Finance, Telecom, Government, Transport, Utilities, Retail, FMCG, BPO and Technology Vendors.

Another highlight of the event is 2nd Oman Customer Service Excellence Awards which will take place on the first day of the Conference. The awards aim to recognise private and public sectors that have consistently provide and exceeded customer / citizen expectation, continuously setting standards in customer service delivery, have improved their services through innovation, best practices and customer centric approach. The nominations are now open for the awards and forms are available on the event website.

The Conference will also house a display area where the event sponsors, supporting organisations and other related companies will demonstrate the latest products, services and technologies dedicated to ensuring that potential clients and partners from both public and private sectors deliver unsurpassed customer care.