Omantel awards ISO 9001:2008 and 10002:2004 certifications
- Oman: Saturday, March 02 - 2013 at 09:18
- PRESS RELEASE
Omantel - the pioneer integrated telecom services in Sultanate has been awarded the Certificate of Approval by the United Registrar of Systems (URS) to signify compliance with the international standards of Quality Management System ISO 9001:2008 and ISO 10002:2004 in Handling Customer Complaints Management.
Omantel believe in improving their service quality and customer experience by adopting international standards and best practices across the organization.
To mark the occasion, Omantel Chief Executive, Dr. Amer Al-Rawas said : "These certifications are fruits of success and the management commitment towards customer service excellence."
"This is a major milestone for our business and it surely showcases our devotion of providing world class systems and solutions to our different client segments in both the public and private sectors. Achieving the new certification will boost Omantel's customers with further confidence about the quality of services the company delivers," he added.
Furthermore Mr. Haitham Abdullah Al Kharusi, VP Omantel Consumer Unit said, "We are proud to be recognized by ISO for our relentless pursuit of quality, at Omantel our objective is to ensure we build 'continuous improvement' into our way of working in order to enhance the customer experience. Being awarded ISO 9001:2008 certificate is one of the Omantel's key achievements as it is deemed one of the most important goals that many organizations around the world aspire to achieve through providing their business compliance up to international standardization requirements, namely ISO 9001:2008."
And achieved the distinguished milestone of having our Customer Care and Retail Sales functions certified under the internationally renowned ISO 10002:2004, an internationally recognized standard for customer satisfaction, the major step forward in demonstrating Omantel's vision and commitment towards customer commitments."
"The achievement highlights the commitment of Omantel and our focus on adopting and implementing global standards and best practices in managing customer complaint. In line with its company motto, "Customer First" it is one of the first organizations in the Sultanate to have been awarded the 10002:2004 in Quality Management Customer Satisfaction and Handling Complaints, he added"
It's worth to mention that Omantel was awarded ISO9001:2008 certification in 2011 for Procurement and Contracts system as well ISO 27001 certification in 2012 for Information Security for the Fixed Line Internet, hosting services and has maintained compliance for MPLS for the second consecutive year.
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