Roads and Transport Authority closes customers service centers, diverts transactions to alternative centers

All customer transactions will be referred to alternative centers affiliated to RTA's partners/service providers.

Ahmed Mahboob, RTA Director of Customer Service, said, "We are continuously endeavouring to provide best-in-class services and figure out best solutions to clients for the timely clearance of transactions as required, without delay. This has prompted us to divert the tasks entrusted to our centers - including Umm Al Ramool Main Center, Al Tawar Municipal Center, Deira Licensing, Al Karama Municipal Center, Al Barsha Center, Al Manara Municipal Center, Al Al Ittihad Co-op - Al Safa, Al Awir Licensing, and Financial Services Center at the Head Office - to other alternative centers affiliated to our partners/stakeholders where customers can have their transactions processed."

Mahboob named the alternative centers that will be receiving and processing customer transactions, which include: Tasjeel Al Qusais, Tasjeel Jebel Ali, Tasjeel Al Warsan, EPCO Hatta, Tasjeel Al Barsha, Tasjeel Awir, Shamil Al Aadid, Shamil Muhaisna, Shamil Nad Al Hamar, Al Kindi Company "Tamam", Wasel Belhasa, Wasel vehicles Inspection, and The Automobile and Touring Club of the UAE. A large number of electronic services will also be available, besides the Call Center's toll-free number 8009090, or through some insurance companies and eyesight testing centers.

"A forum will be organized to communicate with some 130 customer service center's employees during the centers' closure day. This forum is an integral part of the "We are all at front end" program aimed at communicating with officials and employees to uplift the business conduct, and improve all services capable of enhancing RTA's strategic goals highlighted by "Customers' first," noted the Director of Customer Service.

To brief employees on various events, the Forum will include a visual presentation on the nature and achievements of customer service along with the effective and diverse role it plays across various community spectrums. Another presentation will review the results of customer satisfaction surveys, and the mystery shoppers, in addition to communicating with human resources towards responding to employees' queries, and holding various quizzes echoing the Forum's theme: "We are all at front end".