Roads and Transport Authority launches revamped Salik website

Mohammed Ibrahim Al-Awadi, Director of Intelligent Traffic Systems, Traffic and Roads Agency, RTA, said, "The renovation of Salik website was undertaken in response to the "Government Website Excellent Model Version 3.0", in order to make it easier for customers to access the information they require while browsing the website. The step is also intended to furnish surfers with periodic updates about Salik services, besides communicating with them in order to identify their suggestions, complaints and inquiries so that we can provide them with the highest standards of service."

"The new face-lifting undergone by the website involved remarkable improvements by adding more customers' frequently asked questions (FAQ) along with relevant replies so that we can meet all customers' requirements and queries about Salik," he added.

"The website has now become more flexible than ever before in terms of communicating with RTA's network, agencies and departments of relevance to our work. Some glitches had been encountered in the past in this regard but now it is a completely different story, since the new website is more user-friendly, and very smooth, which would add to achieving our customers' satisfaction. Salik system is closely linked to the movement of vehicles in the Emirate of Dubai, and has become an important part of motorists' mobility. We had therefore been prompted to upgrade Salik website for the best benefit of users," concluded Al-Awadi.