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    <title>Mawhiba reaches new heights in Saudi Arabia and Arab world</title>
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        A unique contact centre has been launched in Saudi Arabia to support Mawhiba in enhancing service levels and increasing efficiencies.
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    <title>Altitude Software receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine</title>
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    <pubDate>Thu, 23 Apr 2009 09:27:11 +0400</pubDate>
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        Altitude Software announced that Technology Marketing Corporation Customer Interaction Solutions magazine has named Altitude Software's Altitude Unified Desktop as a recipient of a 2009 CRM Excellence Award.
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    <title>Altitude Software to help contact centers close more deals in uncertain times</title>
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        Altitude Software, a global leader in contact center solutions, announced an update of its Altitude uCI 7.5 customer interaction solution suite, introducing new features designed to improve customer centers' capability to achieve higher first call resolution rates and to optimize campaigns. 
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        Altitude Software, a global leader in contact center solutions, has registered an approximately 29% increase in agent shipments worldwide,and was one of the three top 10 manufacturers to register a double-digit growth in year-over-year increases in total agent shipments in 2007, according to the Gartner Dataquest report "Market Share: Contact Centers, Worldwide, 2007" by Drew Kraus, June 2008.
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    <pubDate>Wed, 09 Jul 2008 07:55:04 +0400</pubDate>
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        Altitude Software, a global leader in contact center solutions, has announced today it has won "Best in Class Overall Category Winner" for "Best Multi-Channel Contact Center Solution" and "Best Outbound Product" at the EMEA Contact Center World Members' Choice Awards 2008.
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