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    <title>Interactive Intelligence to showcase latest contact centre technologies and trends at MECC '13</title>
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    <pubDate>Mon, 20 May 2013 09:45:22 +0400</pubDate>
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        Interactive Intelligence Group Inc. , a global provider of unified IP business communications software and services, announced its participation at the upcoming Middle East Call Center ’13 (MECC ’13) conference and exhibition to be held between June 4-5, 2013 in Dubai.
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    <title>Interactive Intelligence to grow business in Kuwait and Iraq through partnership signing with FutureTech</title>
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    <pubDate>Sun, 19 May 2013 10:42:09 +0400</pubDate>
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        Interactive Intelligence Group Inc. (ININ), a global provider of unified IP business communications software and services, announced further penetration into the Middle East market with the signing of a partnership agreement with FutureTech, a Kuwait based provider of  intelligent IT infrastructure and IT outsourcing solutions.
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    <title>Mobile technologies to change how call centers serve customers in Middle East</title>
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    <pubDate>Sun, 28 Apr 2013 10:55:03 +0400</pubDate>
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        According to Interactive Intelligence, expansion of the mobile devices market in the Middle East can turn the business-to-customer communications on its head.
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    <title>Interactive Intelligence to host 'Making the Business Case for Moving Your Contact Center to the Cloud' industry web event</title>
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    <pubDate>Thu, 18 Apr 2013 11:15:00 +0400</pubDate>
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        Interactive Intelligence Group Inc., a global provider of unified IP business communications software and services, is hosting a complimentary Web event titled, “Making the Business Case for Moving Your Contact Center to the Cloud,” to be held Tuesday, April 30.
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    <title>Middle East businesses can leverage business process automation to increase efficiencies beyond the contact center </title>
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    <pubDate>Tue, 12 Mar 2013 11:01:04 +0400</pubDate>
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        When most companies hear the term business process automation (BPA), they think about customer-facing or 'production' processes. Most companies in the Middle East commonly deploy BPA technology to improve cycle times, reduce costs for operational areas, improve efficiencies and reduce the number of manual processes for transactional areas relating to their customer service and support functions especially in their contact centres.
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