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    <title>Service Hero reveals companies in running for Kuwait's 2012 customer service award</title>
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    <pubDate>Tue, 05 Feb 2013 13:59:30 +0400</pubDate>
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        Service Hero, the creators of Kuwait’s first and only cross-industry customer satisfaction index (SHCSI), revealed the top three companies for each of the 16 industry categories nominated by customers to win the 2012 customer service award in Kuwait.
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    <title>Kuwaitis most critical and least loyal consumers since 2010, reveals Service Hero Customer Satisfaction Index</title>
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    <pubDate>Wed, 30 Jan 2013 16:58:20 +0400</pubDate>
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        Service Hero, Kuwait’s first and only customer satisfaction index (SHCSI), announced that Kuwaitis and males are still the most critical and least loyal customers in Kuwait for the third year in-a-row, scoring lower in customer satisfaction and loyalty levels than females, Arabs and non-Arab consumers.
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    <title>Kuwait customer satisfaction index up 2% in 2012 vs. 2011, Service Hero survey reveals</title>
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    <pubDate>Wed, 23 Jan 2013 11:11:35 +0400</pubDate>
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        A survey based on 10,000 submissions tasked with tracking customer satisfaction in Kuwait across 17 industries revealed that customer satisfaction in Kuwait has improved by 2% in 2012 over 2011.
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    <title>Kuwait's customer satisfaction index (SHCSI) rises in 2011</title>
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    <pubDate>Mon, 16 Jan 2012 14:02:27 +0400</pubDate>
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        Customer satisfaction in Kuwait rose slightly to 7.71 points in 2011 from the previous year, an increase of 0.03 points that was led by an overall customer satisfaction increase in 12 of the 15 measured industry categories, said Service Hero, which conducts the Service Hero Customer Satisfaction Index (SHCSI) annually. 
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    <title>Kuwaiti male consumers are most disgruntled, says Service Hero</title>
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    <pubDate>Tue, 04 Oct 2011 16:00:29 +0400</pubDate>
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        A survey of over 8,000 consumers in Kuwait has revealed that Kuwaiti male consumers are the most disgruntled consumer group in Kuwait, scoring less on services than Kuwaiti women, expatriate males, expatriate women and other consumer segments. 
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