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    <title>Contact Centre development being driven by customer demands</title>
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    <pubDate>Sun, 11 Jun 2006 09:04:30 +0400</pubDate>
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        The Middle East's second Contact Centre World 2006 (CCW '06) Forum is slated to take place June 11 - 12 in Dubai and aims to expedite the adoption of best customer experience management practice in the region.
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    <title>Main sponsors announced for Contact Centre World Forum</title>
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        The eagerly-anticipated Middle East Contact Centre World 2006 Forum (CCW '06) is set to take place in Dubai on June 11/12, and leading regional call centre players Xceed and Buzz have both chosen the event to enhance their profiles in the market.
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        The second in the series of INSIGHTS' Middle East's Contact Centre World 2006 Forum (CCW '06) events is slated to take place June 11 and  12 at the centrally-located Fairmont hotel in Dubai.
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    <pubDate>Sun, 12 Oct 2003 14:55:17 +0400</pubDate>
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        The first Middle East Contact Centre World 2003 (CCW 2003) event, sponsored by The Etisalat Contact Centre, is primed to debut on Oct 13 and 14 in Dubai with delegates looking forward to taking stock of the current state of regional development, reviewing ways to improve current operations and determining strategic direction for the foreseeable future.
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    <pubDate>Tue, 07 Oct 2003 11:15:48 +0400</pubDate>
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        The regional Contact Centre profession is gathering in force in Dubai next week to attend the first Middle East Contact Centre World 2003 Conference, and many of the region's top vendors are also participating to take advantage of the information sharing and networking opportunity.
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