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    <title>5th Annual Service Quality Bank Benchmarking Study shows dramatic increase in customer satisfaction levels</title>
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    <pubDate>Mon, 16 Nov 2009 13:47:43 +0400</pubDate>
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        Ethos Consultancy has released the findings of its 5th Annual Service Quality Bank Benchmarking Study.  This year shows a remarkable increase on last year's study with the average customer satisfaction score increasing by almost 10%, the largest increase since the study commenced in 2005. RAKBank have retained the title as 'Best Overall Bank', narrowly edging out Dubai Bank who finished second overall and First Gulf Bank, who finished in third place. 
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    <title>Ethos Consultancy concludes fieldwork for 5th Annual Service Quality Bank Benchmarking Study</title>
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    <pubDate>Thu, 05 Nov 2009 15:14:36 +0400</pubDate>
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        Ethos Consultancy has concluded the fieldwork for its 5th Service Quality Bank Benchmarking Study. BBS 2009 will benchmark 27 of the UAE's largest and most competitive Retail Banks on their levels on service quality.
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    <title>Amidst crisis, some UAE retail sectors are getting it right, some need vast improvement</title>
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    <pubDate>Sun, 17 May 2009 14:32:22 +0400</pubDate>
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        Following the success of their 4th annual Bank Benchmarking Study, Ethos Consultancy, leaders and innovators in customer service measurement and improvement solutions across the Middle East, have conducted their first Retail Benchmarking Study.
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    <title>Ethos Consultancy celebrates five years of customer service success and innovation</title>
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    <pubDate>Thu, 09 Apr 2009 09:20:39 +0400</pubDate>
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        Ethos Consultancy, specialists in innovative customer service measurement and improvement solutions within the Middle East, recently celebrated their fifth year of operation and success within the region.
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    <title>Ethos Consultancy set for the 7th GCC Customer Care Conference</title>
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    <pubDate>Thu, 05 Feb 2009 12:07:29 +0400</pubDate>
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        Ethos Consultancy, the region's leaders in Customer Service Consultancy and Measurement, is set to participate in the 7th GCC Government and Business Customer Care Conference scheduled from 22nd to 26th February 2009 at the prestigious Burj Al Arab Hotel. 
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