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    <title>HDI partners with Microsoft to develop new generation of certification</title>
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    <pubDate>Thu, 31 May 2007 12:41:41 +0400</pubDate>
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        HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, has announced that it has recently signed an agreement with Microsoft Corporation to develop what Microsoft is calling 'a New Generation of Certification' (NGC).
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    <title>HDI-MEA Conference and Exhibition kicks off in Cairo</title>
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    <pubDate>Sun, 27 May 2007 16:13:59 +0400</pubDate>
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        The second annual HDI Middle East and Africa (HDI-MEA) Conference and Expo kicked off in Egypt Saturday, May 26, 2007, showcasing a range of call center, outsourcing and IT service management 'best practices' at Cairo's Intercontinental City-Stars Hotel from May 26 - 31, 2007.
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    <title>Dubai Knowledge Village lends support to HDI-MEA Conference and Exhibition</title>
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    <pubDate>Mon, 14 May 2007 12:45:11 +0400</pubDate>
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        Dubai Knowledge Village has recently announced its participation as event partner of the upcoming HDI-MEA Conference and Exhibition, the premier event for call centre and technical support professionals, being held at Cairo's Hotel Intercontinental City Stars from May 26 - 31, 2007.
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    <title>Middle Eastern call center positions predicted to increase by 30 per cent</title>
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    <pubDate>Wed, 18 Apr 2007 13:35:43 +0400</pubDate>
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        HDI Middle East and Africa (HDI-MEA), the world's largest membership association for technical service and customer support professionals, has predicted that Middle Eastern call center positions will increase by 30 per cent annually, as competitive costs, multi-lingual residents and tax incentives encourage companies to outsource their call center and technical support operations to the region.
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    <title>GCC industry giants lend support industry to 2nd annual HDI-MEA conference &amp; expo in Cairo</title>
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    <pubDate>Tue, 13 Mar 2007 14:09:01 +0400</pubDate>
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        The most elite executives from the GCC will gather at the 2nd annual international HDI-Middle East and Africa Conference and Expo: "Gateway to New Horizons", 26-31 May at the Hotel Intercontinental-City Stars in Cairo, Egypt.
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