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    <title>Hewlett Packard confirm support for Contact Centre event</title>
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    <pubDate>Thu, 01 Jun 2006 15:31:34 +0400</pubDate>
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        Hewlett Packard confirmed their full support of IIR's Contact Centre &amp; Help Desk Forum, being held on 10-14 June at the JW Marriott Dubai, by sending Worldwide Management Consultant, David Kennedy to address the forum.
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    <pubDate>Tue, 16 May 2006 16:58:44 +0400</pubDate>
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        A recent special report in Gulf News, United Arab Emirates, shows that there is a considerable gap between customer requirements and the performance of the regions' call centres.
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        Two of the world's leading industry associations: the Help Desk Institute (HDI) and the Customer Contact Association (CCA) have confirmed their endorsement of IIR's Contact Centre &amp; Help Desk Forum to be held on 10 - 14 June 2006 at the JW Marriott Hotel in Dubai.
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