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    <title>Dubai Customs' customer complaint management system receives international recognition</title>
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    <pubDate>Wed, 04 Nov 2009 15:56:33 +0400</pubDate>
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        The London-based Lloyds Register Quality Assurance Company (Lloyds) has recently given recognition to Dubai Customs for implementing the (ISO 10002) standards in managing customer complaints. Implementing the high standard practices in this particular domain has enabled Dubai Customs to become the first government department in the Middle East and North Africa to ever win the ISO 10002:2004 certification.
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    <title>Dubai Customs sheds light on its electronic services in Gitex</title>
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    <pubDate>Wed, 14 Oct 2009 14:53:46 +0400</pubDate>
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        Dubai Customs takes part in Gitex information technology (IT) exhibition from October 18th to 22nd, 2009 with a stand for Dubai Electronic Government corner. The event takes place at Hall 8 in Dubai World Trade Center.
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    <title>Dubai Customs receives ISO 14001:2004 for its Environment Management System</title>
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    <pubDate>Sat, 12 Sep 2009 12:34:59 +0400</pubDate>
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        Dubai Customs received ISO 14001:2004 for its Environment Management System as the implemented procedures by the Department meet the standards of the international certificate.
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    <title>RAK Customs delegation learns about Dubai Customs practices</title>
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    <pubDate>Mon, 31 Aug 2009 13:18:33 +0400</pubDate>
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        Dubai Customs received a delegation from Ras Al Khaimah Department of Customs and Ports inline with the mutual cooperation and exchanging expertise among different customs and government departments in the UAE.
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    <title>Dubai Customs launches 'Sahem' service for receiving feedback on misconduct at work</title>
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    <pubDate>Wed, 26 Aug 2009 14:34:40 +0400</pubDate>
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        Dubai Customs launched 'Sahem'; a service that enables the masses and business partners to constantly communicate with it and report any inadequate customs practices; for example, smuggling goods and varied products, counterfeiting and duplicating customs documents for imported and exported goods.
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