The GM of Corporate Communications at STC, Eng. Nawaaf Al-Shalani, reiterated that these are fraudulent calls, and that the only acceptable means through which customers can update their personal information is through customer-care centers and official distributors.
He pointed out that customers are also able to update their information through "Khadamati" online service portal.
Some speculate that these fraudsters are taking advantage of the recent SIM card regulation. In accordance with the new regulation imposed by the Communication and Information Technology Commission (CITC), customers will need to link their national identification number (Iqama) to SIM cards.
The regulation is set to be effective beginning September 28th, 2012. The only acceptable means of identification are the national identification number and Iqama.
Al-Shalani added that STC wants to ensure the transition is smooth and simple for its customer and thus has facilitated the data verification process and employed its customer-care centers for this purpose.
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STC reminds its customers to beware of unsolicited suspicious calls. The company has learned that some fraudsters posing to be STC employees are calling customers in an attempt to defraud them. The suspects usually prompt customers to update their personal information on the phone, in return for monetary prizes.
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Log in to request more information from Saudi Telecom Co (STC)
Posted by Nadeen El AjouThursday, July 26 - 2012 at 15:25 UAE local time (GMT+4)
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