Wipro signs 3 year contract with Emirates NBD

This includes comprehensive help desk and field support services. It will make the processes more streamlined thereby allowing the bank to offer better services to their end customer.

Emirates NBD is a banking group and a market leader across core business lines. It is the leading retail banking franchise in the UAE and is also a major player in the corporate banking arena.

Wipro will support both physically and remotely all Emirates NBD's offices in the Middle East and many of its international offices through a remote support model. Wipro will also maintain and manage more than 8000 assets of the organisation with a pool of dedicated people and managed services tool.

Wipro will be using a centralised Incident Management Service desk and will provide first level application support services along with end user support services.

Clustered Onsite and On call desk support services will be provided by trained professionals using tools aligned to international industry standards. As a part of this initiative 30 Emirates NBD employees will be transitioned into Wipro through a seamless process.

High quality service provided by a dedicated team will help Emirates NBD increase responsiveness and hence improve business performances. This automation will also help Emirates NBD reduce cost of operations and thereby enhance overall productivity and profitability.

Middle East is a focus market for Wipro and managed services is one the offerings which has been adopted by clients across segments. Wipro was recently honoured with Frost & Sullivan's Product Leadership Award in the Middle East Managed Services Market for demonstrating excellence in the managed services products segment, by offering high performance, high detection, and rapid response solutions.

Mukund Seetharaman, General Manager & Business Head- Gulf, Wipro said, "This is a very strategic engagement for us in the region and we are excited at this opportunity to be a partner to ENBD. We are confident of enabling ENBD to achieve their objective of adopting global best practices for higher productivity and providing better services to their end customers."

Ali Sajwani, CIO of Emirates NBD said, "Banking is a dynamic sector and technology contributes to competitive advantage. Emirates NBD is focused on a transformation programme aimed at improving IT effectiveness and efficiency. Wipro with its global expertise and capabilities in the Banking sector is a perfect partner of choice and we are confident this partnership will enhance service levels on core IT activities, improve delivery time of projects and most importantly focus on delivering initiatives aligned with the Bank's strategic direction.