Zain Kuwait wins 'Best Mobile Operator' award from Service Hero

The company ranked first among the telecommunication sector in achieving the highest customer satisfaction scores by providing best quality standards.

Zain announced in a press release that the awards ceremony was held on 12 February 2013, at the Hotel Missoni Kuwait and was attended by public and private sector leaders.

The company stated that the award was received after an in-depth evaluation by an independent Advisory Council, which recognized Zain's role in launching advanced programmes and exceptional promotions for its customer base, as well as playing a leading role in the development of the telecommunications sector.

The company mentioned that the 'Best Mobile Operator' award is based on eight criteria: confidence in the product, speed of service, quality, price versus value, company's ranking, and behavior of staff, call center and the usefulness and functionality of the website.

On this occasion, Hani Al Kukhun, Zain's Chief Operating Officer commented, "The 'Best Mobile Operator' award is a recognition that demonstrates Zain's commitment in providing its customers with the highest level of services. This award also highlights the company's tireless efforts in surpassing customers expectations according to the finest level of quality standards."

Al Kukhun, pointed out, "This prestigious recognition came to reassure that the company will strive to maintain a customer centric strategy to deliver an ultimate telecommunication experience to its customers."

Al Kukhun, concluded, "This award reinforces Zain's commitment in maintaining the values of its brand name. We are greatly motivated to continue our pledge in providing exclusive services and telecommunication products to meet the requirements of our customers as well as facilitating their personal, professional, and business needs."