Complex Made Simple

BankDhofar & Haya Water sign a strategic agreement

The bank is to provide an integrated online auto payment solution for Haya Water customers

In line with its endeavours to provide the most preferred corporate banking solutions, best services and most innovative products, BankDhofar recently signed an agreement with Haya Water to provide an online integration payment solution for Haya Water customers via BankDhofar’s Cash Deposit Machines (CDMs).

The agreement was bilaterally signed on Thursday, September 3rd, 2015 by Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar and Eng. Hussain Hassan Abdul Hussain, CEO of Haya Water at the Haya Water headquarters in Al Ansub.

Commenting on the agreement, Abdul Hakeem Omar Al Ojaili, BankDhofar Acting CEO, said: “This strategic partnership with Haya Water aims to enhance the payment system and to ease the financial transactions for the company’s customers. It also demonstrates our continuous efforts to provide a full range of corporate banking services and unique products that are tailored to fulfil the needs and requirements of all our customers.”

As per the agreement, BankDhofar will setup a comprehensive and fully-integrated online payment system, including an onsite Full-Function-Machine (FFM), and will create a bill payment facility for Haya Water customers. The project will enable the access system, used for auto load collection, to be integrated directly with BankDhofar for payments. The system will be used to ease the payment process for tanker drivers and eliminate the manual steps that are being followed at present.

BankDhofar is considered one of the best banks in the region, catering to customers’ needs and requirements, and setting the standard for best customer experience within the banking industry in the Sultanate through innovative products and creative solutions.

The combination of BankDhofar’s executive management’s vision and comprehensive operational strategy following best international banking practices, provision of outstanding customer experience, in addition to their commitment to community development and contribution to the growth of the national economy, has placed BankDhofar at the top of the list of best banks in the region.

In 2015 alone BankDhofar received a number of prestigious awards from leading international organisations, including; ‘STP Award 2014’ by Commerzbank, Germany, ‘Best Mobile E-Commerce Bank 2015’ and ‘Best SME Bank Oman 2015’ by Global Banking & Finance Review, ‘Islamic Bank of the Year – Oman 2015’ by The Banker, ‘Best Mobile Banking Oman 2015’ and ‘Best Islamic Window – Maisarah, Oman 2015’ by International Finance Magazine (IMF), ‘SME Bank of the Year – Oman’ and ‘Website of the Year – Oman’ in the ABF Retail Banking Awards 2015, ‘Oman Domestic Project Finance Bank of the Year’ and ‘Oman Domestic Cash Management Bank of the Year’ in the ABF Wholesale Banking Awards 2015, ‘Best Branch Automation Project in Middle East 2015’ by The Asian Banker.