Complex Made Simple

BankDhofar named ‘Best Mobile E-Commerce Bank 2015’

Global Banking & Finance Review awards reflect the innovation, achievement, strategy, progressive and inspirational changes.

In recognition of its commitment to provide the best banking experience, applying cutting-edge technology and following best international practices, BankDhofar has been named the ‘Best Mobile E-Commerce Bank 2015’ by Global Banking & Finance Review.

Global Banking & Finance Review awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the global financial community.

The awards were created to recognise companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world.

Highlighting BankDhofar’s continuous efforts to provide best customer experience, Abdul Hakeem Omar Al Ojaili, Acting CEO, said: “We are very honoured to receive such an esteemed and highly prestigious award. We are proud to see BankDhofar standing out in the local, regional and international banking industry. We have set our objectives to be the best bank in the Gulf, and we have directed all our efforts and strategic operations to achieve these objectives. Today we are considered one of the top banks in the region, catering for our customers’ needs and requirements, and setting the standards for the best customers experience within the banking industry through creative solutions and innovation.”

Aspiring to be the best bank in the Sultanate and the wider Gulf area, BankDhofar is committed to provide its customers with the best banking experience. The Bank today leads the market in creative initiatives and innovative banking solutions, introducing state-of-the-art technology and applying the best international banking practices. The fast, simple, direct and super convenient mobile banking services from BankDhofar allow customers to access their accounts, check their transactions and for the first time in the Sultanate use their phone as an ATM card with the exclusive Card-less Cash Transfer option.

BankDhofar website (www.BankDhofar.com) also offers a bundle of convenient and instant services that cater for the customers’ needs and banking requirements, including: accounts information, credit cards services and transactions, funds transfer and remittance, loan and bill payment (water, electricity, phone and internet), American Express card payment, fixed deposit services, ATM & CDM locator and more. In addition to the website, BankDhofar also communicates and interacts with customers via social media channels: Facebook (www.facebook.com/BankDhofar), Twitter (@BankDhofar), Instagram (www.instagram.com/BankDhofar).

The uptime BankDhofar Call Centre is available 24/7. Customers can call (+968) 24791111 anytime for inquiries on products and services, as well as assistance from qualified call centre agents.

The combination of the long-term vision of the Bank’s executive management, the comprehensive operational strategy that revolves around best international banking practices and best customer experience, as well as commitment to community development and contribution to the growth of the national economy, placed BankDhofar on the top list of best banks in the region.

The Bank was awarded a number of local and international recognitions last year, including: ‘The Sultan Qaboos Award for Excellence in e-Government 2014’ for ‘Best Mobile Service 2014’, ‘Best Managed Advisory Service’ and ‘Best Mobile Banking App’ by Banker Middle East Awards 2014, ‘Best Islamic Community Support Bank 2014’ and ‘Best Evolved Brand Award, 2014’ by Global Financial Market Review, ‘Best Bank in the Sultanate 2014’by CPI Financial, ‘2nd Prize Best Banks in Oman 2014’ by Business Today, ‘The Customer Delight Award 2014’ MENA, Oman, by The British Institute of Sales & Marketing Management.

Today BankDhofar is one of the fastest growing banks in the Sultanate, with a strong presence in Corporate Banking, Consumer Banking, Treasury and Project Finance.

The Bank has an extensive network of branches across the Sultanate, in addition to ATM and CDM facilities that are located in all parts of Oman.