Complex Made Simple

Customers embrace Mashreqonline with record numbers

Mashreq, a leading financial institution in the UAE, revealed an unprecedented rise on customers embracing online banking through their very own dedicated portal, Mashreqonline. MashreqOnline saw an impressive 287% growth as customers decided to go paperless by registering online.

MashreqOnline was upgraded in 2012 and as part of Mashreq’s commitment to provide customers with convenient, safe and secure banking services, figures also showed an impressive 97% of ‘Step-Up Saver’ bookings were also conducted online, while MashreqMillionaire bookings via MashreqOnline grew by a whopping 304%. To diversify their services and get close to consumers, Mashreq also launched a ‘video chat’ in February via online services for its gold and private banking customers.

Commenting on this, Aref Al Ramli Head of Electronic Business & Innovation at Mashreq, said: “We have enhanced this convenient channel further as it has become the customers’ preferred channel, proven by the increase in numbers. This further enhances our efforts to make life as convenient and easier for those that matter most, our customers. While the convenience of online banking appeals to consumers, there are also many who appreciate the diverse options available via MashreqOnline.”

Having recently collaborated with Mashreq Securities for online Equity trading, MashreqOnline allows customers to perform most of their banking and transactions from card activation and blocking, phone bill payment, top-up and money transfer to all parts of the world from the comfort of their armchair. This includes instant top-up for Etisalat, du and Salik and instant bill payments for DEWA, SEWA, ADDC and AADC.

Mashreq’s online banking services come with a host of several other functionalities such as Instant Card Pin creation and change, requesting a cheque book, and applying for a supplementary card.


Huda Ismail
Public Relations
Tel: +971 4 6083629

Nssrin Khalil
Public Relations
Tel: +971 4 6083836