Dubai Electricity and Water Authority (DEWA), in collaboration with Dubai Land Department (DLD), has launched Takamul, a service that allows customers to instantly open a DEWA account at Real Estate Regulatory Agency-accredited offices once they are registered.
This supports the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to improve government services to the highest international standards, and as part of DEWA’s ‘Your Happiness Is Our Priority’ initiative launched to enhance customer happiness.
“Government departments in Dubai work to achieve the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to boost social integration. At DEWA, we adopt this approach by linking our services with other government departments that will contribute to reducing the number of visitors to government departments. Also, this step is in line with the ‘Dubai Government: Towards 2021’ vision, launched by HH Sheikh Hamdan bin Mohammed bin Rashid al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, which supports the concept that the government is a ‘single full-service department’,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“In line with the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and our vision to become a sustainable innovative world-class utility, DEWA has collaborated with Dubai Land Department to launch Takamul, to facilitate and simplify procedures for customers as well as provide quality services to exceed their expectations, and achieve satisfaction and happiness,” added Al Tayer.
“Under this initiative, customers will be able to get electricity and water services along with Ejari certificates at the same time without having to visit two institutions. This initiative is part of our plans to strengthen the electronic infrastructure and upgrade smart services. DEWA has come a long way technologically by adopting the latest technology and smart solutions to enhance its contribution to the Smart Dubai initiative and make customers happier, as well as reduce paperwork to strengthen the foundations of environmental sustainability,” concluded Al Tayer.
Through the Takamul initiative, a customer in the residential sector would be able to submit a copy of the lease contract issued by the landlord as well as a copy of his or her Emirates Identity Card to RERA, and pay the required fees to receive an Ejari certificate. Subsequently, the customer receives a welcome email from DEWA that includes a weblink enabling him or her to pay insurance fees online. The weblink also includes all information about the account, such as account number, and the number of the property. Once the customer pays insurance premiums, whether online or by any other payment methods, DEWA will instantly connect the electricity and water services to the customer.
“We at the Dubai Land Department are pleased to support other departments, as part of the integration that should exist between organisations. This is in line with our commitment to provide easy and accessible services for citizens and residents, according to the highest international standards, so that Dubai remains the preferred place to live, work, visit and invest. This is also in line with Dubai Vision 2021, to ensure that Dubai continues to be a leading city in different fields,” said HE Sultan Butti Bin Mejren, Director General of the Dubai Land Department.
“The Takamul initiative by DEWA and Dubai Land Department saves time and effort when completing transactions with government organisations. This particularly applies when customers require approval from both organisations. This initiative enables new customers to get electricity and water services instantly, once they have completed their Ejari certification,” said Abdullah Al Hajri, Executive Vice President of Customer Services at DEWA.