Dubai Electricity and Water Authority (DEWA) has organised a series of workshops for Dubai Municipality, Dubai Police, and RTA staff to introduce them to new services featured within the DEWA application, which is available on smart devices.
The application enables clients to send remarks and comments regarding any faults that may occur within DEWA’s locations, improving cooperation and teamwork between different government organisations.
The workshops also support the Smart City initiative, launched by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai to the smartest city in the world.
The workshops were held in the head offices of Dubai Municipality, the Criminal Investigation Department, and the RTA. The lecturers included Atef Al Qawaqneh from DEWA’s Asset Management department of the Distribution Power division, who gave a presentation on the mobile app and explained how each respective organisation benefits from it.
The discussion led to an influx of innovative ideas, and created a platform in which individuals could exchange observations and thoughts towards the betterment of the application and its services to the benefit of stakeholders.
“The wise directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, are what inspire DEWA’s ambitious ideas, along with the UAE’s vision for 2021 to become the greatest country in the world. DEWA organised the workshops in cooperation with Dubai Municipality, Dubai Police and RTA, to show the unified responsibility and commitment towards our country, and serve it in the best way possible,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“They also mirror DEWA’s efforts to enhance sustainable development within Dubai, as well as enhance its position as an global hub for smart government services, providing the highest quality services for its citizens and residents at an international standard. DEWA makes every possible effort to accommodate and initiate teamwork to improve processes, simplify procedures, and improve services,” HE added.
The response from other government bodies has helped DEWA to manage change and provide smart government services on a 24-7 basis, to meet the needs of customers and provide them with the means to make comments and suggestions in a user-friendly environment.
“This new government service is a positive step towards transformation in a smarter direction. It adopts the use of new and modern services through the implementation of a modern application,” said Rashid Bin Humaidan, Executive Vice President of Distribution Power of DEWA.
In DEWA, we are committed to providing the most up to date smart services for different government organisations, customers, companies, consultants, suppliers, and job-seekers, to make life easier for all our stakeholders.
DEWA’s smart application allows government organisations to share observations and remarks regarding DEWA’s services andit allows them to be able to share photos from an exact location via global positioning system (GPS). This facilitates problem-solving at a faster rate. The application allows Dubai Municipality to provide remarks in relation to matters such as illegal connection to electricity and water, to protect public property and resources. The app allows the RTA to share observations about electricity stations across Dubai, which speeds up the process of fixing any problems.
All DEWA’s services have been made available via the application, supported by both iOS and Android platforms for mobile phones. It can also be used on other platforms, such as BlackBerry, Windows, smart watches, Samsung home applications, and Etisalat’s eLife.
DEWA is a pioneering government organisation that works towards smarter government with great efficiency, at the highest competitive standards. All services were launched within the space of a year through the smart transformation initiative launched in 2010 to further drive the development process. These achievements have improved services provided to clients, partners and stakeholders, taking them to new heights and managing change.