In line with the instructions of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, to take immediate measures to make institutions disabled-friendly, the DHA recently started a special training in sign language for their staff.
In addition to customer relation assistants( CRAs), the training programme was also organized for the Authority’s top management.
HE Eng. Essa Al Maidoor, Director-General of the DHA was part of the committee that attended the sign language workshop. He said: ” This is an important initiative particularly for the Authority’s frontline staff to understand the language of people with impaired hearing, especially in times of a medical emergency. Having said that, I believe the management should also understand sign-language so that they can take important decisions on how to further integrate differently-abled people in the health sector.”
Shaikha Ahmed Al Rahoomi, Director of Customer Relations at the DHA: “A rigorous training program was conducted by certified sign language trainers and 42 CRAs from the DHA were trained in sign-language. In addition, the top management of the DHA also underwent this training. The training program was especially tailor-made to teach a specific sign language module that includes medical terminology so that the health care needs of differently-abled patients can be understood immediately.”
Al Rahoomi said in the second phase, training will be provided to several doctors, nurses and paramedics so that each department or field of specialty has at least one or two members who are well-versed with sign language.
She said trained hospital personnel will be in a position ask patients about their illness or the symptoms they have been experiencing
HH Sheikh Hamdan bin Rashid earlier announced his vision of making the whole of Dubai a disabled-friendly city, Sheikh Hamdan said Dubai is keen on creating the best environment that is supportive to disabled people “because they are an integral part of the fabric of society.”
He directed all government departments, institutions and bodies in Dubai to take the immediate measures that would lead to concrete and tangible steps to support previous and present positive efforts in Dubai and he directed all government bodies to augment new initiatives in this regard.