DORMA, the trusted global partner for premium access solutions & services, announced the launch of its dedicated service and maintenance contact centre to cater to service related breakdown response and business needs of its customers in the UAE. DORMA’s state-of-the-art contact centre service- 800 DORMA (36762) will serve the building end users and facilities management segment by offering convenient and comprehensive end–to-end breakdown response support, technical and customer service, allowing companies to focus on their core competencies.
David Tudor, Service and Maintenance Director, DORMA MENA said,“At DORMA, we recognise that business needs within the construction segment have gone through a major overhaul and are now demanding of more innovation and rapid response.
In the spirit of this continuous improvement we have launched our state-of-the-art contact centre to further lend our expertise to our valuable customers”
“We aim in the long term that our new offering would provide a regional one stop solution with targeted business propositions equipped with advanced tools to improve the competitiveness of our customers, but also provide them with requisite professional support to help them grow”, he added.
As per industry estimates, the UAE construction industry is projected to exhibit sustainable growth prospects in the next few year with the percentage of GDP reaching 11.1 percent for 2015 which is likely to add new projects in the region over few years. The dedicated contact centre for service related issues is now in operationfor UAE customers and is an extension to DORMA’s existing customer care team that caters to more than1000 customers in the UAE alone. Trained customer care professionals will offer rapid breakdown response and technical support, ranging from general queries about business services to billing enquiries and service disruptions.
In addition, DORMA’s dedicated contact centre will allow customers to offer valuable feedback on the response and service quality level in line with our already in process customer satisfaction survey initiative.