Complex Made Simple

Dubai Police joins Dubai Smart Government’s MyID service

Dubai Smart Government Department has announced that Dubai Police has joined the MyID service for ensuring a single sign-on to and interacting with Dubai government services through smart phones or the Internet in collaboration with Emirates Identity Authority (EIDA), bringing to 10 the number of entities participating in the service.

Dubai Police customers can now register in the service to obtain a single sign-on (username and password) related to MyID, which gives them access to a large array of services provided by the police through smart phones and enables them to apply for these services via the Internet. These services include paying traffic fines, reporting a crime, reporting a traffic accident, applying for clearance certificate, inquiring about status of roads, applying for good conduct certificate, requesting to communicate with suppliers, reporting a bounced cheque, filing tourist security complaints, requesting change of vehicle’s colour and other services provided by the other government entities participating in the service.

H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government, said: “Dubai Smart Government strives to provide the infrastructure and shared services to enable government entities to give the public smooth access to their services round the clock wherever they are, thereby contributing effectively to full transformation into smart government and to Dubai becoming the smartest city in the world in implementation of the initiative of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to shift to smart government and also the directives of HH Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, to provide a single PIN to each customer in line with his “Dubai Government Towards 2021″ initiative, enabling customers to have a single sign-on to all government services and interact with them on smart phones or via the Internet.”

Bin Humaidan added: “Due to the overwhelming response from the public and the many calls that we received to inquire about the service and the best way to benefit from it, we responded to their requests and are constantly seeking to add new government entities that are considerably associated with the transactions of the public and are of concern to customers. To ensure easy and seamless registration, we have provided 18 electronic kiosks all over Dubai including the customer halls in government entities and some shopping malls. These entities are fully co-operating with us for supporting the transformation into smart government in Dubai and bolstering public-private partnerships in a move to promote the use of government services offered to the public based on the great response received from the individuals of the society.”

The website ( allows all customers of Dubai government entities participating in the service to register in MyID and leverage various features from the unified login to all electronic and smart services provided by government entities through a single sign-on instead of registering with different accounts. Registering in MyID enables a customer to access all the websites of government departments and move from one website to another easily and smoothly using one username and one password to get their services from one place round the clock with easy, fast and limited steps.

MyID adheres to robust security measures based on standard technologies which comply with the standards of Dubai Government’s Government Service Bus, thereby giving customers enhanced confidence and security.

The service is witnessing a growing response from the business sector and the public for registering in it. According to the latest statistics announced by DSG, as many as 38,000 users have so far registered in the service to be able to easily access hundreds of services provided by the 10 government entities currently participating in the service; namely, Dubai Department of Economic Development (DED), Dubai Electricity and Water Authority (DEWA), Roads and Transport Authority (RTA), Dubai Municipality, General Directorate of Residency and Foreigners Affairs-Dubai, Dubai Public Prosecution, Dubai Health Authority (DHA), Mohammed Bin Rashid Housing Establishment, Dubai Police and DSG.

The service allows those who possess card readers to complete registration from home or office without the need to register through the kiosk.

DSG also revealed the addition of new features to the MyID service, offering customers more convenient and timesaving facilities. These include re-setting the Emirates ID’s PIN through the service’s touch screen to spare customers the burden of visiting EIDA offices for configuration. Other features include providing the MyID website with a user guide and additional data and improving the performance of the service and the look and feel of the website.

In addition, DSG offers round-the-clock support to all MyID customers through its unified contact centre AskDubai on 600 560 000 or via [email protected]