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Emirates Hospitals teams up with US-based InterSystems – but why?


* Emirates Hospitals Group will deploy InterSystems’ unified healthcare information system

* Emirates Hospitals will be the first private chain in the UAE to deploy the system

Global health information technology provider InterSystems will implement its unified healthcare information system named ‘TrakCare’ at Dubai-headquartered Emirates Hospitals Group’s network of facilities.

By implementing TrakCare, Emirates Hospitals Group will be the first private chain in the UAE to deploy an international healthcare information system across all its hospitals and clinics in the UAE.

The group says that TrakCare will enable it to create a consolidated view of each patient’s history on any authorized Internet-connected device.

The advanced interoperability that TrakCare provides will facilitate Emirates Hospitals Group responds to the intentions of the Nabidh scheme, health information exchange platform from Dubai Health Authority to connect public and private health systems.

“We chose TrakCare to further improve our care delivery in many areas including patient safety, patient record availability, and overall integration of data. This is our next step to adopt best-in-class technology solutions to drive digital transformation in order to enable our patients to have better clinical outcomes,” said Pramod Balakrishnan, CEO of Emirates Hospitals Group.

“The main focus of Emirates Hospitals Group is to ensure patient engagement and satisfaction. This will be facilitated by TrakCare’s innovative community portal, which provides healthcare enterprises with a comprehensive extensible solution to support the creation of engaged patient communities,” he added.

Michel Amous, InterSystems Managing Director for Middle East, Italy, and India, said, “InterSystems is proud to be working with Emirates Hospitals Group on this project, which will benefit care delivery in the UAE. The hospital is joining a large and growing community of clients across 25 countries, who work closely with InterSystems to benefit from the global best practices built into TrakCare.”


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“Today, most private healthcare organizations are looking at adopting the latest healthcare IT systems. They know that this will help them to provide safer, faster, and more efficient healthcare services. TrakCare as a service will enable private hospitals and clinics to achieve this without making major capital expenditures,” he added.

Emirates Hospital Group is a leading healthcare provider in the UAE offering primary, secondary, tertiary care services and cosmetic surgery and care under its brands, Emirates Hospital and CosmeSurge.


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Its flagship facility Emirates Hospital is a sprawling hospital facility in Jumeirah. The Group has also widened the reach of its services with state-of-the-art Emirates Clinics in different locations – Dubai Marina, Delma and Khalifa City-A in Abu Dhabi.

InterSystems is the engine behind the world’s most important applications. Founded in 1978, InterSystems is headquartered in Cambridge, Massachusetts (USA) with offices worldwide, and its software products are used daily by millions of people in more than 80 countries.


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