By Michael Page
While there is no doubt that some job roles will become obsolete as technology evolves, the likes of AI, automation, and robotics are not here to “take over.”
They’re actually enhancing what we do, and how we do it.
The future of work will be populated by technology that is deployed and implemented by humans.
In December 2017, Michael Page, comprised of 25 disciplines each providing a service to a specialist area of the employment market, partnered with trends forecasters Foresight Factory and undertook research to examine your future CV.
How does it look like and what you need to do.
Soft skills in demand
Technology will complement, streamline and redefine existing jobs rather than merely replace them. Gone will be the days of long hours spent working on spreadsheets, processing data or handling customer inquiries. Those tasks will be streamlined by machines, allowing workers to focus more time on complex tasks which require a human touch.
Judgment, curiosity, making sense of complex situations and contributing creatively are just a few of the things that machines cannot replicate or replace. These “soft skills” are fast becoming key selling points for businesses and are highly sought-after among the workforce.
Machines now have the ability to respond in a more empathetic way – the launch of Google Duplex is a key example. These systems are likely to be able to handle basic requests and even interact in a way that feels profoundly human, but when more nuanced requests take place, a human agent will need to step in.
While chatbots are already exhibiting impressive levels of sophistication, in reality, emotional AI will be used as a support within the workplace. It will be necessary for employees to understand how these tools operate in order to utilize them at their most effective. Knowledge of the ways a chatbot or AI assistant can serve a human workforce will be an essential skill for anyone working in a customer-facing role.
Whether the customer is in-store, in-app or browsing sites at on a desktop computer at home, empathetic engagement will surface from the chatbots they encounter, from context and mood-sensitive greetings to recommendations based on a customer’s core underlying motivations. Commercial interactions that do not reflect a little of ourselves back will soon seem underpowered by comparison.
The Future CV features:
-Personal Assistant to take care of your connections and personal data, interfacing with both humans as well as with sophisticated AI and recruitment chatbots
-Option to anonymize the CV space at the flick of a switch. Access to certain data can be restricted.
-Central sharing point that contains documents including your personal study results, which could be helpful for an immediate check on your educational background (and liquid skills)!
-Cloud-based, secured with blockchain as unalterable proof of past experiences
-Designed to be scanned by AI to evaluate the suitability of profile to a job description and vice versa
In contrast to the current public feeling about privacy norms like GDPR and data leaks, we could expect that private information will be on the cloud in future, protected by a privately owned blockchain, but accessible to AI by 2030.
Michael Page recruits permanent, temporary, contract and interim opportunities, typically from second/third job levels upward. Businesses we work with range from SMEs to global blue-chip organizations.