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Huawei drives smart banking services into new era

Company extends offerings to region’s financial institutions, providing bespoke technologies & expertise to help drive business value and improved customer service.

Huawei, a global information communication technology (ICT) solutions provider, has announced an expanded focus in helping financial institutions to deliver innovative services to their customers by bringing to market a series of next-generation banking technologies as well as additional consultancy expertise.

Rising technology trends such as cloud computing, big data analytics, smart and virtual banking concepts are accelerating the digitization of the local financial industry.

To keep up with the demands of a globally integrated marketplace, financial firms in the Middle East today are increasingly turning to ICT to drive innovation and deliver services to customers that are both secure and reliable. CIOs are looking to new technologies that can manage and store the influx of mission critical data. A need to ensure resilient network security that allows for extended customer services such as mobile banking is also essential.

Assisting banks and financial institutions to address these needs, some of the offerings that Huawei brings to the Middle East as part of its announced expansion include its cutting-edge Agile Networking and Omni-Channel Banking solutions tailored for the financial services sector. As an advocate for economic growth through innovation, the solutions are used to power more intelligent, virtualized and secure systems to drive greater business value for financial institutions and help improve their customer experience.

Huawei continues to build on its expertise in the banking and finance sector by investing in a host of experienced and qualified banking industry experts hired locally across multiple markets. These include the UAE, KSA, Qatar, Kuwait, Oman, Bahrain, Pakistan and Iraq.

Moustafa Nagi, Regional Vice President, Financial Services Industry, Huawei Enterprise Business Middle East, said: “The Financial Services Industry is crucial to the functioning of our society yet it can be one of the most susceptible to disruption. We have seen a recent surge in ICT adoption from the sector as it reacts to increasing data management and security needs. In addition, financial institutions are increasingly under pressure from their customers for smarter banking services, turning to technology to help drive greater customer loyalty. Huawei has great experience working within the financial sector around the world and we have decided to expand our solutions portfolio in the Middle East as part of our 2015 business strategy.”

Huawei has over 15 years’ experience working with the financial services industry. With a focus on highly stable, efficient, and flexible solutions that are industry-specific, Huawei helps financial customers stabilize business operations as well as expand their services and enhance collaboration. Its products and services have been widely deployed across the globe serving more than 200 global financial institutions including six of the top 10 global banks.

“Looking ahead, Huawei will continue to partner with system integrators and independent software vendors in an effort to achieve advanced ICT infrastructure for its customers globally in the financial services industry,” added Nagi. “Committed to its integration strategy, Huawei will strengthen these collaborations and work with its customers to achieve shared goals of operational excellence,” further added.

Within the Middle East, Huawei is set to offer a range of Omni-Channel banking solutions. These include Virtual Teller Machine (VTM) banking services which utilize high-definition video and unified collaboration technologies to provide remote teller services for customers. Such services allow banking customers to digitally interact face-to-face with tellers via their smartphones, tablets, PCs and Smart TVs. This helps financial institutions improve service operational effectiveness, customer satisfaction and cost efficiency. Huawei’s Omni-channel banking solutions have successfully supported customers including the Brazil Northeast Bank, China Merchants Bank, and Bank of Lanzhou.

Meeting the needs of financial institutions, Huawei’s financial intelligence network solutions have been successfully deployed at leading financial institutions including the Agricultural Bank of China, the Hong Kong Stock Exchange and HSBC.