Kuwait Finance House (KFH) organized a comprehensive training program for 50 new recruits in an attempt to improve their proficiency in banking transactions and financial services to better serve clients and cater for their aspirations when presuming their duties in KFH branches.
The 5-week program encompassed 3 groups of employees; two for men and one for ladies. It includes training courses and workshops on banking products, such as; banking cards, bank accounts, deposits, letters of guarantee, and KFH eservices. In addition, the program tackles training courses on sharia basics, counterfeiting and fraud, GFS Ethix, not to mention the call center; its equipment, role, and the services it renders. Trainees were also briefed on all kinds of commercial, investment and real estate transactions.
Such training programs contribute to raise the bar of employees, enrich their banking knowledge and put them on track to be well equipped and prepared to assume the responsibility of serving clients and encounter any obstacle and challenge according to the highest international standards of excellence service quality.
Moreover, the program includes presentations of recruits who demonstrate their proposals of improving a service or a product or innovating in some fields. These proposals undergo assessments and review by members of high level panel of KFH mangers and chiefs.