Complex Made Simple

LG Electronics revolutionizes its after-sales services

LG’s achievement is a direct result of the fast reaction and attentive response for its customers’ requests

LG Electronics Saudi Arabia has welcomed SVC Manager from MEA regions at a special event to celebrate the company’s receiving the benchmarking that has been uniquely attained after it has been ranked No.1 in after sale services in MEA region in 2015.

United Naghi and Shaker Group have distinctively showcased greater performance which prominently boosts their position in the Kingdom. A big event has been organized in Durra Beach Hotel in Jeddah from 21st to 22nd October.

This is the first conference to be held in Saudi Arabia more than 10 years. This year it serves as a unique gate opened to all LG MEA Subsidiaries where the high achievements of LG Electronics Saudi Arabia are witnessed by all attendees. The conference has also reviewed LG’s past achievements while focusing on the company’s present and future endeavors to deliver more added values to enrich customers’ lives.

The core reason behind the conference is to highlight the dynamic benchmark role played by Shaker and United Naghi in Saudi Arabia and to showcase to what extent they provide impressive after sales services. Serving the customers passionately is the ultimate goal of Shaker and Untied Naghi. With bottomless ambition to ensure that every customer is enjoying the best quality services, to satisfy customers’ specific needs through wide-ranging after-sales services.

LG’s achievement is a direct result of the fast reaction and attentive response for its customers’ requests, with best repair lead time and finest technical and skillful team who enjoys a high level of assertiveness and dedication. This strong growth trend was driven largely by the company’s expanding customer base locally and globally. LG is really witnessing a new progress and its service centers are showing wider strides.

Today every LG’s customer can enjoy the same level of faster and matchless services either in United Naghi service centers which reach 19 ones, and 39 ones in Shaker Group. At LG, there is a firmer focus on 100% In-Home repair, which boost the customer’s satisfaction and convenience. Requesting the maintenance is made easier through the company’s various channels that are within the reach of all customers, either through the toll-free hotline, calling the call center, mobile application found in Google store or via the LG website.

Mr. Deuk Soo Ahn, President of LG Electronics Saudi Arabia, praised the company for its sustained growth in international level and for winning this highest award, he said: “We’re very proud to be voted as the best player in the after sale services during the last years. We’ve always strived to support a solid working environment and create greater balance amongst our staff, as well as foster a sense of one-team community. We are very excited to support LG, a company at the forefront of ongoing innovation in its industry. Both United Naghi and Shaker Group are really playing vital and great roles that everyone is really proud of.”

On the other hand, President of LG MEA Service Subsidiary, said: “The award is the direct result of everyone working closely with our customers in developing breakthrough performance results and to provide excellent after-sales support. The event is really a perfect opportunity to say thank you to all of you. Our proven success in implementing high level of after sale services and our experience in creating borderless connectivity with our loyal customers provides this solid foundation leading LG every morning towards a sustainable growth.”