Malomatia will be participating in the Middle East’s only government-focused contact center event at the Dusit Thani Dubai, UAE, from 17-20 May 2015.
Malomatia, Qatar Leading IT Services and Solution company, which manages the State of Qatar’s Government Contact Center on behalf of the Ministry of Information and Communications Technology (ictQATAR), is the leading provider of government contact center services in the State of Qatar.
The summit features the leading contact center owners and operators of the region who are transforming their contact centers to correspond with national visions and government strategies.
The objective of the summit is to help the industry evolve to provide smarter, more efficient and convenient government services to rapidly growing populations.
Presentations during the summit will cover themes including: Aligning contact centers with government visions; Working towards centralized and smarter solutions; Achieving contact center excellence through effective workforce management; Maximizing contact center performance and quality of service; Achieving excellence through effective CRM and citizen satisfaction; Disaster recovery and business continuity.
A delegation from malomatia will attend the conference aiming to stay abreast of the latest technologies and methodologies in the field, and continue building the malomatia’s reputation as a leading Contact Center operator in the region.