Complex Made Simple

Saaed refocuses on superior customer service across the emirates

Saaed personnel will swiftly be at the service of customers, ensuring the highest levels of customer service leading to total customer satisfaction

In line with the vision of the UAE leadership to excel in citizen happiness index and strive to become the happiest nation in the world, “Saaed” is further strengthening its customer satisfaction strategy, ensuring smoother traffic and safer roads across the UAE.

Offering a host of customer-centric services designed around the principles of speed, accuracy and convenience, “Saaed” is refocusing its offerings to play a key role in creating happiness across the emirates.

Transparent and easy access, identified as a key step towards happiness, which are considered as important pillars of “Saaed” customer service. The organization’s customer service centers offer toll-free communication points through (80072233), active all days between 7:30 am and 6:00 pm. Customers and motorists may get in touch for support in any of the three languages of their preference, Arabic, English and Urdu.

The center is equipped to offer instant recommendations on queries or complaints on issues related to minor accidents or insurance claims.

In parallel to the dedicated call center line, online channels of communication specifically the website, www.saaed.ae, as well as popular social media channels are active at all times providing real time information on accidents and traffic updates. Members of the public may get in touch with “Saaed” customer service team at any time via the email address [email protected] The organization’s social media channels of communication may be accessed at UAESAAED on Facebook, Twitter and Instagram.

Eng. Ahmed Al Seiari, Chief Operations Officer said, “Right now we have 28 functional customer and technical support service centers across the country that operate throughout the week days from Sunday to Thursday, 7:00 am to 10:00 pm. The main centers are located in Abu Dhabi Island, Al Mafraq, Falaj Hazza, Western Region, Madinat Zayed, West Police Station in Sharjah, the Industrial Area Police Station in Sharjah, Ajman City Police Station, Al Madina Police Station in the emirate of Umm Al Quwain, Al Mamoura Police Station in Ras Al Khaimah and Al Madina Police Station in the emirate of Fujairah in addition to police stations in each of Al Dhaid, Dibba, Kalba and Khorfakkan.”

It is highly recommended, that in times of emergency and accident reporting, motorists should immediately contact (999). “Saaed” personnel will swiftly be at the service of customers, ensuring the highest levels of customer service leading to total customer satisfaction.