Empower, the world’s largest district cooling services provider, reopened its Customer Service Centre with enhanced facilities at the Jumeirah Beach Residence (JBR) in Dubai. The facility will enable Empower to reach out to larger number of its customers from wider geographical areas.
The new Customer Service Centre, is located in the Murjan 1 building of JBR, offers various services including registration, bill enquiries and payment, and complaints resolution for up to 150 customers per day.
This is the 4th facility of its kind, after similar centres in Al Hudaiba Awards Buildings, Business Bay and Jumeirah Lakes Towers.
“Empower’s district cooling plant at JBR is one of our first facilities, established about a decade ago. Since then, we have expanded to cover other parts of Dubai, delivering services to more iconic projects and developments. We still consider our JBR project as an important facet of our portfolio, and widening the scope of our services to the community is always a key priority,” said H.E Ahmad Bin Shafar, Chief Executive Officer, Empower.
Jumeirah Beach Residence is a 1.7 kilometre long, waterfront community in Dubai. The neighbourhood consists of 40 towers; in addition to 5 hotels. Empower currently supplies district cooling services to all 40 towers of JBR, serving 7,000 residences, commercial units and hotels.
“Since providing utilities is a daily necessity, Empower’s new JBR Customer Service Centre will be essential for residents, businesses and commercial entities to live and work,” said Bin Shafar. “We have expanded and improved our services in this branch, because providing valuable assistance to our customers is essential to developing the human face of our company,” he added.
Empower currently operates more than 1,000,000 RT portfolio and it provides environmentally responsible district cooling services to large-scale real estate developments such as Jumeirah Group, Business Bay, Jumeirah Beach Residence, Dubai International Financial Centre, Palm Jumeirah, Jumeirah Lake Towers, Ibn Battuta Shopping Mall, Discovery Gardens, Dubai Healthcare City, Dubai World trade Centre Residences, Dubai Design District, among others.