His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, awarded wasl Asset Management Group with the Dubai Quality Award for obtaining excellence in the ‘Service’ category in recognition of employing the highest standards in the provision of services to their clients.
In an official ceremony attended by His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of the Mohammad Bin Rashid Al Maktoum Foundation and President of the International Olympic Committee and senior government officials, His Highness Sheikh Mohammad Bin Rashid Al Maktoum presented the award to HE Hesham Abdullah Al Qassim, CEO of wasl Asset Management Group.
On receiving the prestigious accolade, Al Qassim expressed pride in his organisation and his colleagues, who he said had strived so hard to position the company as a leader in high quality real estate services in the region.
“This important award serves as an appreciation for the continuous efforts by the wasl team to ensure that we provide the best service for our clients. It recognises the success of our strategy that stems from our firm belief of the importance of customer satisfaction, as it is this fundamental that reflects positively on our operations and our financial results from one year to another,” said Hesham Al Qassim.
A subsidiary of Dubai Real Estate Corporation, wasl Asset Management Group’s broad spectrum of operations includes residential development, hospitality projects, and facilities management. Among the organisation’s operations that so impressed the Dubai Quality Award judges were its customer services centres that work around the clock, its electronic services and mobile applications, its effective management of assets, its careful planning of maintenance jobs that mimimise impact to its tenants and its successful control of budgets.
The Dubai Quality Award which recognises best practice in public and private sector institutions in Dubai, is based on a model of excellence accredited by the European Foundation for Quality Management and has been applied in public and private sector organisations since 1992. The award aims to recognise the superior performance of institutions and to promote excellence through the adoption of best practice. The award constitutes a framework that facilitates the development of initiatives that will enhance organisational excellence.
“wasl follows a philosophy in its work which stems from its vision, mission and values that focus on providing the client with the best services. Our approach, which we take from the example of our wise leaders, is one we are committed to maintaining. We will continue to train or employees to the highest standard and to motivate them to provide the best possible services and products to our customers, in collaboration with our esteemed partners. Our ongoing dedication to this endeavour is evinced by the impressive results we achieve, year after year,” added Al Qassim.