Complex Made Simple

Alcatel-Lucent offers free 60-day trial of new social media unified communications solution for SMBs

Alcatel-Lucent Enterprise has announced that users of the Alcatel-Lucent OmniPCX Office RCE communication server are able to download a 60-day free trial of My IC Social Networks.

Alcatel-Lucent My IC Social Networks provides an affordable, easy to deploy Microsoft Outlook plug-in that allows SMBs to adopt an advanced unified social media collaboration communications strategy to integrate all internal and external contact lists via a single interface, thereby significantly enhancing productivity.

Users can view presence information in real-time for all of their colleagues, partners, customers and prospects from a variety of sources: voice, email, SMS, Outlook calendar, Instant Messaging (IM) and the most popular social media channels Facebook, Skype and Yahoo!, and then make an immediate choice of the most appropriate communication channel to contact them.

My IC Social Networks reduces missed opportunities by sending alerts when contacts come online, and allows scheduled call-backs when contacts are unavailable. It also enhances employee, partner and customer engagement for SMBs to differentiate against larger enterprises by enabling users to communicate with colleagues who are unavailable on one platform by using another communication tool according to the appropriate context, all within the My IC Social Networks application to enhance productivity and save time.