Complex Made Simple

 Zoom addresses key security issues in collaboration platforms

Over the past year, Zoom has worked to enhance and expand the platform's security features

Zoom enjoys optional end-to-end encryption, strong authentication, passcode protection, identity-based security Zoom’s platform makes it easy for attendees to start, join, and collaborate securely across any device Zoom’s solutions are fundamental in enabling the everywhere workforce

By: Sam Tayan, Head of MENA at Zoom

Security matters. That’s why Zoom works to weave it seamlessly into the Zoom user experience so that organizations can achieve unified and secure collaboration. Whether users are leveraging the Zoom platform for hybrid learning, telehealth appointments, or legislative meetings, Zoom has designed unique features and worked to address industry-specific standards to help organizations maximize efficiency while addressing their individual needs.

Security is a top priority at Zoom, and we regularly vet Zoom’s platform to grow and improve what it can offer.

To that end, Zoom commissioned the Enterprise Strategy Group (ESG) to conduct a hands-on evaluation of the platform and create a technical review document. ESG’s research underscores the necessity of cybersecurity in an era of increased remote work and how Zoom worked to address that need.

Over the past year, Zoom has worked to enhance and expand the security features, such as: freezing features, ramping up penetration testing to identify and address issues and kicking off the “Ask Me Anything” webinars to provide privacy and security updates to our community.

These efforts have also helped evolve the long-term approach to security, spawning enhancements such as Zoom’s new end-to-end encryption offering, numerous UI and feature updates, and many key hires in the security and privacy space.

A closer look at the Zoom platform

ESG looked at specific aspects of the Zoom platform in its evaluation, focusing on security, ease of use, and flexibility across our desktop and mobile applications.

Security: With optional end-to-end encryption, strong authentication, passcode protection, identity-based security, in-meeting controls, data routing control, and more, ESG found Zoom’s security capabilities to be extensive.

Ease of use: ESG’s evaluation found that Zoom’s platform makes it easy for meeting hosts and attendees to start, join, and collaborate securely across any device, as well as seamlessly coordinate meetings across multiple calendar systems. Zoom also offers centralized IT management and remote assistance that simplifies deployment and support, including the ability to track utilization and usage trends, view version distribution, and assign granular permission settings across account, group, and user levels.

Flexibility: Users can join Zoom Meetings using a desktop client, mobile app, or web client via the Zoom web portal — giving them the agility they need to quickly collaborate with others. ESG’s review also reflected on the flexibility of the Zoom web portal, which can be used to edit profiles, adjust meetings and Zoom Phone settings, and access meeting recordings in the cloud.

By offering customers flexibility and security, Zoom’s solutions are fundamental in enabling the everywhere workforce, supporting employee productivity and organizational agility as we all embrace new ways of working.

Combining the strengths of training & technology

The human variable of the hybrid workforce can either be an organization’s biggest threat or its strongest competitive advantage. Success in today’s complex landscape will be determined by pivoting strategically around that variable.

As upskilling the hybrid workforce evolves, it’s crucial to have an intuitive communications platform that can keep pace. Designed for seamless and secure collaboration, the Zoom platform keeps teams connected so productivity increases, no matter the location. These solutions are built with security top of mind to help protect the crucial information shared across Zoom’s platform.

With the right mix of training and technology supporting the workforce, hybrid is no longer a novel concept, but a sustainable reality that can support greater flexibility, efficiency, and security for any organization.

Securing the hybrid workforce

No matter the type of industry, secure collaboration is fundamental for success. Security is also more important than ever as organizations navigate the next phase of work and learn to operationalize the hybrid workforce.

By supporting the hybrid workforce with technology that deploys easy-to-use security features, organizations will create a realistic and scalable approach to security that will evolve as the business does.