Following the public consultation entitled 'Dispute Resolution Guidelines in relation to (i) disputes between licensees and (ii) complaints against licensees pursuant to Chapter 17 of the Telecommunications Law of the Kingdom of Bahrain' that was released on the 16th of March 2014 and upon receiving various submissions from Batelco, Zain, Viva, and Menatelecom, and having considered the responses that were received, the Telecommunications Regulatory Authority Bahrain (TRA Bahrain) has now concluded and published the Dispute Resolution Guidelines.
The purpose of the Public Consultation was to invite comments from interested parties on the Authority's intended form and manner by which disputes and complaint referrals should be made, how the Authority would handle disputes and complaints and the approach to be adopted by the Authority when dealing with such cases.
The Authority has committed to resolve disputes within a maximum period of five months and shall in addition introduce an informal stage wherein it shall act as a mediator with the objective of finding informal solutions to disputes between licensees.
The Consultation Report reflects the Authority's views on comments received in response to the consultation document and is intended to provide an explanation of the Authority's position on the comments received from respondents.
For more information please contact:
Telecommunications Regulatory Authority
Tel: +973 17 520000
Fax: +973 17 532125