Complex Made Simple

Avaya, Suez Canal Authority sign major communications deal at Cairo ICT 2013

Avaya, a global provider of business collaboration and communication solutions to companies of all sizes around the world, announced a major deal in connection with Cairo ICT 2013. The Suez Canal Authority is moving their full 15,000 communications ports to Avaya Aura Communication Manager, this marks an upgrade to the very latest Avaya solutions, providing them with increased mobility, cost reductions, and greater capability and customer service.

The Suez Canal authority, one of the most important waterway authorities in the world, is implementing a similarly revolutionary communications capability upgrade, switching 15,000 legacy communications ports over to Avaya Aura Communication Manager, in a move towards complete unified communications. The upgrade improves employee mobility, centralizing the communications network with Modular Messaging technology that can ‘find’ employees on any number based off of the time of day, and that coordinates messaging across sms, email and voice services.

The agreement will consolidate the organization’s communications infrastructure on Avaya Aura®. It also encompasses a broad suite of Avaya technology solutions and expertise, enabling Avaya to enhance technology operations throughout The Suez Canal Authority networks. By using Avaya for this complete end-to-end implementation, the Canal Authroity can move to a standardized communications model, creating a centralized system to manage all of its operations. Replacing the legacy system and upgrading to a capable and well-developed infrastructure, the solution will ensure the interconnectivity of allowing for centralized modular messaging.

Avaya., with a direct presence in Egypt that has existed more than 11 years, is anticipating collaboration, networking, and video solutions to be critical business enablers for the country in 2014, and is continuing to solidify its role in Egypt as a leading solutions provider. Egypt is a hub for global and regional contact centers, and today boasts an increasing number of organizations – from banks to telecoms providers – who are working with Avaya to deploy proactive solutions to improve customer service, and unified communications strategies to improve employee productivity.

“The Suez canal plays a major role in the region’s economies with shipments of goods passing through one of the most vital waterways on the planet, meaning our employees have to be connected at all times no matter their location. In turn we have closely studied Avaya’s Unified Communication and Collaboration advancements in the market and continue to be impressed with the their capabilities. We believe that Avaya will allow us to cope with the ongoing technology changes and equip our staff and faculty with productive tools of communication and collaboration,” said Eng. Magda Hassan Heshmat, Deputy Director, Communications Department Suez Canal Authority.

“While Egypt continues to change and develop as a market, there is an unprecedented opportunity for all organizations – from start-ups to government ministries – to put in place the collaborative, communications, and networking infrastructure foundations that deliver a more streamlined, cost-effective, future-proof working environment. The Suez Canal Authority are implementing the latest in Avaya solutions to provide employees and customers the ability to always be on and connected,” added Mohamed Hindy, Country Manager, Avaya.