Complex Made Simple

Batelco, Four Seasons Hotel Bahrain Bay partner

Batelco the Prime Provider of Leading-Edge ICT Solutions for Four Seasons Hotel Bahrain Bay

Batelco, Bahrain’s leading business solutions provider has partnered with Four Seasons Hotel Bahrain Bay to provide an integrated telephony and data network solution to meet both the Hotel’s ICT needs and clienteles’ requirements.

The new deluxe property, which is the latest addition to the global portfolio of the world’s leading luxury hotel chain, Four Seasons, was officially opened by H.E. Deputy Prime Minister Shaikh Khalid bin Abdulla Al Khalifa in March 2015. Located on a man-made island, the 5-star property forms the centrepiece of the US$2.5 billion Bahrain Bay development. The hotel features an iconic architectural structure, with two 68-storey towers connected by a Sky Bridge.

Batelco’s ICT deployment team worked closely with the Four Seasons management to clearly identify the Hotels’ specific requirements. Batelco then collaborated with selected specialist providers to develop the suitable network designs, and roll out the required solutions in line with the agreed work schedule to successfully meet the launch date.

Batelco addressed the Hotel’s core ICT requirements by designing a solution unique to the hospitality sector and aimed at enhancing operational efficiency.The solution incorporated leading global brands such as Avaya and Cisco; and delivering an internet protocol (IP) telephony solution consisting of handsets with voice mail, call accounting and contact centre capabilities. A customized data network supports the Hotel’s IP systems, and provides full Wi-Fi coverage throughout the premises.

The Batelco-installed network infrastructure supports all Hotel IP systems, including the communication systems and security; building management control for access and environment; and entertainment systems. The installed voice system is integrated with the hotel property management system using centralized cloud-based services for call accounting and voicemail.

Batelco delivered more than 1,700 handsets, including user-friendly IP handsets for 273 guest rooms, advanced IP handsets for administration areas, and specialist wireless IP handsets for hotel operations. The wireless IP handsets are integrated with a messaging system to provide text-based messages for internal communications; as well as integration for early warning notifications from the fire alarm and building management systems.

The Batelco-deployed Wi-Fi network coverage addresses all internal areas, which include seven dining outlets, a business centre, ballroom and spa, as well as car parks. Coverage of the external public areas, which comprise al fresco dining areas, five swimming pools and other leisure facilities, utilizes the latest technologies best suited to Bahrain’s climate.

Batelco’s telecommunication services are extended to the Hotel over its state-of-the-art fiber network. The network encompasses the Bahrain Bay in its entirety and allows for similar installations to be provided for up and coming projects.

Commenting on this major challenging project, Batelco Enterprise Division General Manager Adel Al-Daylami said: “Batelco has accumulated vast ICT and communications experience and knowledge over the years, and has become a proven experienced business enabler trusted by global business customers. This has differentiated Batelco as a leading provider of state-of-the-art business solutions and support services.”

“We are building on this solid platform and moving forward by delivering further innovative products and services to our customers as soon as they are available in the market. Batelco’s ability to deliver ICT solutions for the largest and most critical requirements has gained the company a regional and global reputation, which makes it the first choice for multinational companies setting up operations in the Kingdom of Bahrain,” added Mr. Al-Daylami.

Batelco has played a pivotal role in the country’s development as a major communications hub and today is the leading integrated communications’ provider, continuing to lead and shape the local consumer market and the enterprise ICT market. Batelco is well known as a leading ICT solutions provider offering a spectrum of solutions such as Infrastructure Solutions, Unified Communications & Collaboration, IT & Physical Security to name a few.

The Company’s comprehensive choice of products and services meets international standards and furthermore, Batelco’s Business Enterprise team is capable of customising its products and services to meet the specific needs of customers, bearing in mind the different industries and sectors they operate in.