Complex Made Simple

Batelco introduces Hindi IVR for its customer helpdesk 196

Batelco, Bahrain’s leading telecommunication services provider, is delighted to announce the introduction of the Hindi language to its IVR (196) Customer Contact Centre, to enhance its delivery of round the clock support services for its Indian customers, and to provide them with better customer experience.

Through the Hindi IVR, customers can easily check their prepaid credit balance, MMS and GPRS services, PUK Service, and also refill their SimSim accounts by vouchers or credit card.

Batelco Group General Manager Media Relations Ahmed Al Janahi said that through this upgrade, Batelco aims to better serve Hindi speakers who utilise the IVR 196 service.

“Batelco continuously invests in its excellent systems to make them even better and places special emphasis on enhancing the lives of its customers. We serve a multinational customer base and the addition of Hindi has been in demand due to our growing number of Indian customers.”

For further information, please contact:

Batelco Public Relations Office
Fax: +973 17611898