" Why do I think it has a huge impact on travel and transportation in general? It's because there is an ecosystem which is surrounded by a lot of different actors. You really have a big ecosystem in the travel industry and blockchain makes a lot of sense when you are in the ecosystem," said Iris Taguet, Head of the Blockchain Programme at Air France-KLM, speaking exclusively to AMEinfo on the sidelines of the Future Blockchain Summit 2019 in Dubai.
Iris Taguet spoke in detail about the potential impact of blockchain on travel and tourism, delving into an example of how blockchain could prevent the hassle associated with lost baggage.
"If you're buying a ticket going from Nice, in the South of France, to Dubai, you have one option of taking either Emirates that is a Nice-Dubai direct, or you can take Air France from Nice to CDG (Paris) and then CDG-Dubai with Emirates. You're flying two different airlines. Your bag, you're checking it in at Nice and you want to pick it up at Dubai. If your bag gets lost along the way, you're going to ask Air France because you gave your bag to Air France in Nice and you wanted Air France to take care of your bag. But Air France gave your bag to Emirates in CDG … and Air France doesn't have the information about your bag anymore because it has given it to Emirates. So you, as a consumer, have to ask Emirates about the bag that you gave Air France. With blockchain, where everyone would share that information, you would be able to just query the blockchain and ask directly: 'Where's my bag?' and whether it's Air France in the CDG airport or with Emirates at the Dubai airport, you'll be able to get that information right away."