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Bots, A.I, VR to create billion-dollar savings in tourism

The tourism industry is at the very forefront of tech innovation with companies investing huge sums of money to improve the customer journey and experience.

Customer experience is set to be more streamlined with travel set to become smoother and more personalized VR platforms, AI chatbots, and IoT devices are beckoning the future of the tourism industry ATM 2019 has adopted cutting-edge technology and innovation as its main theme

The impact of disruptive technologies on the tourism industry is set to create multi-billion dollar savings through the use of IoT, robotics, artificial intelligence (A.I), Virtual Reality (VR) and wearable technology according to data published ahead of Arabian Travel Market (ATM) 2019, which takes place at Dubai World Trade Centre from April 28 to May 1, 2019.

The latest research from Colliers International, in partnership with ATM 2019, reveals that in addition to vast cost savings, the customer experience is set to be more streamlined with travel set to become better, smoother and more personalized with travel bookings on VR platforms, AI chatbots guiding customers through the booking process and IOT providing internet-based inter-connectivity between everyday devices.

“Technology and the use of technology is evolving every day. The tourism industry is at the very forefront of tech innovation with companies investing huge sums of money to improve the customer journey and experience. Airports and airlines accounted for $30 billion of investment in IT in 2018, however, this will be offset by the implementation of technology that will see fuel savings alone top $30 billion in the next 15 years," said Danielle Curtis, Exhibition Director ME, Arabian Travel Market.

 

 

ATM 2019 has adopted cutting-edge technology and innovation as its main theme and this will be integrated across all show verticals and activities, including focused seminar sessions.

“We’ve seen incredible developments in recent years, SITA, the multinational tech company to the air transport industry for example, is using robots to check travelers onto flights and to transport their luggage, while, although in the infancy stage, robots have been used in some hotels to welcome guests and show them to their room,” Danielle Curtis added.