Complex Made Simple

CIOs confirm that Workflow Digitisation is Improving outcomes across Critical Business Functions

Weaknesses in people and processes are holding back digital transformation results

61% of CIOs say they collaborate with their company’s COO to standardise workflows through digitisation 51% of CIOs say their collaboration with external partners is mostly effective Few CIOs excel at embedding IT across the business, with just 15% agreeing their organisation is highly effective at building out specialised teams

CIOs across EMEA report that digitisation is increasing the effectiveness of key business lines, including customer service, HR, finance, IT and legal, yet a large proportion face challenges in continuing that impact because of weaknesses in their organisations. That’s according to research from ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people.

The global survey of 516 CIOs conducted by Oxford Economics, reveals that around two-thirds (66%) have automated at least 50% of the processes and workflows in their organisation. By 2022, 96% of CIOs will have digitised  at least half of their company’s workflows.

However, CIOs are facing challenges in fully realising the potential impact of digitisation because of weaknesses in their organisation, which are undermining digitisation strategy. 

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To advance digitisation and drive greater success across business functions, EMEA CIOs should consider these five steps as being critical:

1- Collaborating with c-suite peers: While 61% of CIOs say they collaborate with their company’s COO to standardise workflows through digitisation and 50% of CIOs say they collaborate with their CEOs, far fewer work with other execs. In fact, 21% say they alone are responsible for workflow digitisation. 

2- Collaborating with external partnersWhile 51% of CIOs say their collaboration with external partners is mostly effective, for many, the value they get from those relationships remains a work in progress. Only 17% say they’re highly effective at working with external partners to drive digital transformation projects.

3- Aligning digitisation goals to business goalsJust 18% of CIOs report that they are highly effective at setting business goals that permeate all areas of the business. 

4- Embedding IT into an organisationFew CIOs excel at embedding IT across the business, with just 15% agreeing their organisation is highly effective at building out specialised teams across functions to carry out digital transformation. 

5- Tracking results and adjusting strategyThere’s substantial room for improvement on how digitisation efforts are shared with the business, as only 18% of CIOs think they are highly effective at measuring progress and presenting results to leadership. 

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“CIOs are playing a pivotal role in driving digital transformation strategies and their efforts are improving outcomes across multiple business areas, including HR, finance, IT and legal,” says Chris Pope, VP Innovation, ServiceNow. 

“Yet many CIOs are struggling to push through lasting benefits.” 

“To really make an impact with a digitisation strategy, CIOs need to address the people and process aspects within their organisation. By addressing the challenges of cross-organisation collaboration, embedding IT within every business line and ensuring complete alignment of IT and business goals, CIOs will accelerate the realisation of benefits including innovation, better financial performance, and enhanced employee performance,” adds Chris Pope.

ServiceNow is making the world of work, work better for people. Cloud‑based platform and solutions deliver digital workflows create great experiences and unlock productivity for employees and the enterprise.  For more information, visit: www.servicenow.com.