Complex Made Simple

DMCA bags four new ISO certificates for quality standards

Authority meets highest international standards for Quality, Information, Health & Maritime Safety management

Dubai Maritime City Authority (DMCA), the government authority charged with regulating, coordinating and supervising all aspects of Dubai’s maritime sector, recently received four certifications under the International Organization for Standardization (ISO), the renowned international standard-setting body.

The recognitions reflect the Authority’s sharp focus on operational and service excellence in line with the objectives of the Dubai Maritime Sector Strategy (DMSS) and its adherence to the highest international standards in overseeing the emirate’s growth into a premier global maritime hub.

H.E. Sultan Bin Sulayem, Chairman of Dubai Ports, Customs and Free Zone Corporation and President of DMCA joined the Authority’s team in celebrating the issuance of the ISO certificates by Bureau Veritas (BV), a global leader in Testing, Inspection and Certification (TIC), for four quality standards: Quality Management System (QMS) ISO 9001, Environmental Management System (EMS) ISO 14001, Health and Safety Management Systems OHSAS18001, and Information Security Management System (ISMS) ISO 27001.

H.E. Bin Sulayem, said: “The DMCA’s grand vision and strategy for uplifting the regional and global competitiveness of Dubai’s maritime sector and creating a safe and sustainable maritime environment emphasizes the implementation of the highest standards of quality, sustainability, health, safety, information security and performance as well as the adoption of the best environmental practices and local and international resolutions.”

He added: “Our latest accreditation in four important ISO standards affirms our great success in instituting excellence in all the recognized areas. We will continue to raise the bar and embrace best international practices towards our goal of positioning Dubai among the most competitive maritime capitals by 2020 according to the vision of H.H Sheikh Mohammed bin Rashid Al Maktoum UAE Vice President and Prime Minister and Ruler of Dubai.”

“I would like to point out, that this latest achievement would not have been possible without the extensive support of the wise leadership and the commendable efforts of the members of the various DMCA departments involved who displayed exceptional teamwork and dedication throughout the entire auditing process. We intend to continue working hard to implement the highest international standards in order to ensure the success of the Dubai Maritime Sector Strategy (DMSS) which is a fundamental pillar for Dubai Maritime Vision 2030 which aims to establish a sustainable and integrated maritime sector by 2030,” concluded H.E. Bin Sulayem.

To further sustain success, maintain commitments to quality and improve organizational performance in line with DMSS, the DMCA will begin implementing other new quality standards this year. These include the ISO 31000 – Risk Management which will direct DMCA towards achieving its objectives, improving the identification of opportunities and threats, and effectively allocating and using resources for Enterprise Risk Management.

Another benchmark set for implementation starting this current year is the ISO 10001 – Customer Satisfaction Standard which will guide DMCA in planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This standard will play a pivotal role in DMCA’s efforts to support the ‘Dubai Model for Government Services’ initiative launched by H.H. Sheikh Hamdan bin Mohammed bin Rashed Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, which aims to optimize efficiency levels in government services and enhance customer satisfaction.

The SA 8000 – Social Accountability Standard which will guide the Authority in developing, maintaining, and applying socially acceptable practices in the workplace.

PAS 99 – Integrated Management System which will help the DMCA benefit from integrating the common requirements of all management system standards and specifications and managing them effectively.

The ISO 22301 – Business Continuity Management System, on the other hand, will help DMCA plan, establish, implement, operate, monitor, review, maintain and continually improve its documented management system to protect against or optimally manage disruptive incidents when they arise. In addition, the Authority will upgrade its Quality Management System from the current ISO 9001:2009 specifications to the new ISO 9001:2015 version.

All certifications are accredited by the United Kingdom Accreditation Service (UKAS), the only national accreditation body recognized by the British Government to assess the competence of organizations that provide certification, testing, inspection, and calibration services.