RTA’s Dubai Taxi Corporation (DTC) has established a center to cater to the welfare and communication with cabdrivers.
The step is part of DTC’s efforts to boost drivers’ satisfaction rating, which will contribute to raising the operational efficiency and realizing the vision of bringing happiness to people, customers and the community.
Dr. Yousef Al Ali, CEO of Dubai Taxi Corporation, said: “The Center serves more than 11 thousand drivers hailing from 38 nationalities. It oversees two residential blocks for drivers, an internal compound at Al Muhaisna, which has a capacity to accommodate 3275 drivers with an occupation rate of about 98%, and an external compound at Jebel Ali that has a capacity to accommodate 1950 drivers with an occupation rate of 99%. These facilities are fitted with free WiFi service, water coolers, playgrounds for football, basketball and volleyball, billiard hall, and Etihad Rest Park. It also encompasses other services such as supermarket, barbershop, laundry, restaurant, internet café, masjid, mobile phones shop, cafeteria, and a grocery in addition to a library with 3000 books, CDs in eight languages, and educational materials, attracting about 30 visitors every day.
“The Center offers multiple services such as leave applications, passport requests, visa renewal, grievances, suggestions, and certificates. To activate the e-services, a Call Center was established with the aim of communicating with drivers 24/7 through the toll-free number (8008292785). Drivers requests and grievances are received in three languages (Arabic, English and Urdu), and from January to October this year, we have received 8803 phone requests. Also there is a center for communicating with drivers during the working hours to receive their transactions and requests. The drivers’ services counter has received 27,221 transactions using the Q System during the period from January to September 2015.
“In keeping with the government’s transition towards electronic and smart systems, the DTC offers e-services to drivers at service centers in order to ensure swift processing of their transactions. For this purpose, the DTC has provided electronic devices for availing different services such as leaves, salary details, attendance, daily income, assessment of quarterly performance, number of accidents & violations in addition to deduction and rewards. The DTC offers medical insurance to drivers compatible with the requirements of the Dubai Health Authority, and covers emergency cases which require time to process approvals from the medical insurer through the medical assistance fund. A social solidarity fund has also been set which has offered 400 interest-free loans, paid 1.3 million dirham to various drivers, and paid grants to 11 drivers amounting to 130 thousand dirham as humanitarian assistance. The DTC has signed a MoU with Dar Al Ber Society where some humanitarian cases are referred to the Society for assistance in accordance with their own conditions and standards.
“The DTC is keen on holding a variety of sports and cultural events and activities such as football, volleyball and cricket. It also holds Ramadan tent events comprising daily quizzes and prizes, Iftar, Eid ration, world’s workers day events, and talents contest (drawing, poem, photography). It also offers annual Umra trips to cabbies courtesy of one of our strategic partners, holy Quran contest, and a knowledge & reading contest. It also oversees the launch of various health campaigns such as blood donation, diabetes test, dental test, eye test, and hepatitis test in coordination with concerned external bodies,” added Al Ali.
The Drivers Welfare Center provides a number of facilities and services such as a massaging machine, travel agency, ATM, fast food outlet, multi-uses machine (balance recharging, payment of Etisalat and Du bills, and recharging Salik account), personal photographing machine and suggestions box.
“To service this Center, the DTC has set up Drivers Council to act as a communication link between the senior management of the DTC and drivers. It comprises 10 drivers elected by their colleagues, and 6 senior staffs from various organizational units. Financial rewards amounting to 3,000 dirham are paid to each driver after each round. The DTC is keen on creating new initiatives & programs to drivers with a view to raising their satisfaction rating, and improving their training and an all-round polishing of their skills before deploying them on duty as they are considered ambassadors of the RTA in the eyes of the public and customers.
“The availability of services and facilities to drivers in this Center is part of the DTC’s HR Department plan covering all sections, committees and teams set to achieve the intended results. We are seeking to provide the best services; comfort and entertainment possible to cabbies in a bid to win their satisfaction; which we believe will reflect positively on the delivery of superb customers’ service to the public and ultimately contribute to realizing the vision of the DTC: Pioneers in Passenger Transport Services.