Etisalat announced the multiple channels that it has launched to ease customer registration process with regards to Mobile Number Portability (MNP).
Etisalat has launched a toll-free number, 80099, to handle queries ahead of MNP implementation. In addition, specially trained customer care representatives have been posted at sales centres to support requests related to subscription of Etisalat’s services. New customers can also register for mobile numbers online at www.etisalat.ae and choose to get their new SIM card delivered to their doorstep.
Etisalat, the leading telecom operator in the UAE, is technically ready for implementation of Mobile Number Portability, in accordance with all requirements and guidelines set by the Telecom Regulatory Authority. Etisalat will enable both prepaid and postpaid customers to subscribe to its services and benefit from its superior infrastructure, the widest network coverage, competitive prices of voice and data packages and roaming offers in 190 countries with more than 680 roaming partners.
Khaled El Khouly, Chief Marketing Officer, Etisalat UAE, said: “Mobile Number Portability gives customers the freedom of choice and enables them to opt in for our services. We have set up multiple channels to facilitate this process and ensure a seamless transition. In anticipation of an upsurge in queries related to MNP, we have launched a toll-free number 80099. Staff trained specifically on MNP will also be posted at our sales centres. A dedicated section on the Etisalat website, www.etisalat.ae/upgrade, also provides answers to some frequently asked questions.”
“Etisalat has maintained its customer-centric approach throughout 37 years of operations in the UAE. Going forward, Etisalat welcomes new customers to experience the benefits of a world-class network and exclusivity in products and services that are trademark offerings from the telecom major. We welcome MNP as it will serve as an incentive for further progress and development for us and enable customers to benefit from improved quality and variety of services.”
An Dhs19bn investment in infrastructure enabled Etisalat to roll out the region’s first 4G LTE network, providing fiber-to-the-home deployment across 1.3 million homes in the country, and provide the widest coverage through 2G, 3G and 4G networks. This led to a growth of customer base to 10.2 million at a growth rate of 14% annually.
Etisalat customers enjoy best-in-the-market value for money through per second billing service for pre- and postpaid tariffs, and attractive bundles and packages offering customized solutions and savings for both consumers and enterprises. Besides pre-paid offers for business users, targeted at SMEs, Etisalat also launched several ICT solutions in 2013 that helped solidify its position as an integrated ICT services provider.
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Iyad Al Zou’bi
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