Complex Made Simple

Etisalat completes 95% SIM registrations; final deadline is 16 July

The UAE’s Telecommunication Regulatory Authority (TRA) initiative ‘My Mobile, My Identity’ campaign for mobile SIM registration, which began in mid-2012 is now coming to an end. Till date, Etisalat has successfully completed registering 95 per cent of its entire database of mobile customers. The final deadline for SIM card registrations for non-registered customers is 16 July, 2014.

Etisalat has followed UAE TRA’s mandate ‘Registration Requirements for Mobile Consumers’ in order to record and update all of Etisalat’s customer information. The primary objective of the mandate is to protect customers from confidentiality infringement and to minimize hazards of illegal SIM cards.

To avoid disconnection, Etisalat’s non-registered mobile customers are encouraged to visit any of Etisalat Business Centers and points of sales (POS) during Ramadan operational hours from 8 am to 5 pm (Sunday – Thursday) and 8 am to 1 pm on Saturday. Customers can also visit the nearest Etisalat outlet in malls across the UAE, operating as per mall timings.

Another easy registration option includes the online channel for subscribers to start the process online at and complete it at an Etisalat point of sales or outlet to authenticate customer details.
Customers can enquire about their registration status by calling the toll-free number 800121, available in four languages – Arabic, English, Urdu and Malayalam. Alternatively, they can call *171# from their mobile phones to get information about their registration status.

The registration policy requires mobile subscribers to produce valid and original identification documents at any of Etisalat’s kiosks available across the country along with a copy of the ID proof.

Documents include Emirates ID or passport for UAE nationals, GCC National ID or passport for GCC nationals, and the Emirates ID or passport along with valid residence visa for all other nationalities. Business and government customers must present a valid establishment card issued by Ministry of Interior in the UAE.

For further media information:
Iyad Al Zou’bi,
Corporate Communications – Etisalat
Tel +971 2 6182622, Mobile +971 50 6123568
Email: [email protected]