By: Anirudh Menon Vallikkat, Co-Founder, Carcility Technologies
While cars are becoming more sophisticated, it is extremely important to provide the users of these cars with extensive maintenance services right at the tip of their fingers. Car care apps are ensuring that these users are able to understand and monitor their modern cars just as easily as their old chevy. However, the influence of these apps is not entirely limited to providing a better car maintenance service but also in providing a certain quality of life upgrade for its users. Following are the ways these apps are revolutionizing the automobile industry and paving the way for a better future for both users and manufacturers alike.
Freedom of Choice – One of the primary benefits of these car care apps is the number of options that they provide to their users. One does not need to physically visit the garages in their locality and take individual quotes. Instead, they are able to quickly log in to the app, provide details about the problem that they are facing and get instant quotes from all the garages in the area.
Efficiency – Since these apps are geared towards providing a dedicated service to their users, their user interfaces are extremely optimized for the same. One does not need to sift through pages after pages just to locate their required service. These apps can understand and provide a solution to your problem within minutes.
Reliability – They are extremely reliant on their users and also have a certain sense of responsibility. One can be assured that strict action will be taken against garages that do not comply with their policies or fail to deliver services as promised. In such cases, these apps do everything in their power to provide the user with a refund and a promise to fix their car as soon as possible.
Cost – As stated in the first point, these apps provide the user with the option of comparing quotes from several service providers. This ensures that the user is able to get their problems fixed at the lowest cost possible.
Innovation – Constantly conducting research into market trends and analyzing the data for better orienting their services according to the needs of the user. For example, certain services can be grouped together and provided as a bundle at lower costs if data shows that users tend to get these services done together anyway.
Ease of Access – Since the internet is pretty much a necessity in modern times, one is more or less connected to the network at all times. This makes it easier to book such services through a mobile app in case of a breakdown in the middle of a journey. Most apps now provide roadside assistance which has completely transformed the way people get their cars fixed on the go.
Track – Most car care apps maintain a profile of the car as well in addition to their users. This makes it easier for one to keep track of all their car stats in one place. batteries.
Review – Car care apps have dedicated spaces for reviews submitted by users. This makes it easier to filter out service providers with a bad reputation. This has an inverse effect on the service provider as well. Garages need to provide efficient services to their clients in order to maintain a good review online which in turn boosts traffic for them. It’s a win-win situation for all entities involved.
Periodic Support – One is able to set up periodic maintenance for their car at set intervals. This takes away the hassle of booking a car maintenance service manually every one or two months and completely automates the process. The car is picked up at set time intervals, say every 3 months, and returned promptly after service.
These are only the primary ways that car care apps are changing the environment of the automobile industry. However, there are several hidden benefits that only become apparent through the prolonged use of these apps. These are not only limited to financial gains but also several quality-of-life upgrades that are generally overlooked by the users. I hope this article has been instrumental in highlighting the viability and the importance of car care apps and the way they are influencing company-customer relationships in the present automobile industry.