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How the Travel Industry Is Affected by the Internet of Things (IoT)

IoT is poised to have a big impact economically and socially, on a number of different industries. Here, we explore the impact of IoT on travel business

The primary benefit of IoT is automation. Automation can help the travel industry simplify key processes and improve the travel experience IoT sensors being installed in each airline seat that can take in information on the passengers, like their body temperature, anxiety and stress levels, and heart rate Using a power on/power off system is a great way to save tons of energy because the lights are only switched on when absolutely necessary

Travelling is more prevalent and more important than ever before. More people travel more often, and due to the globalization of business there is more need behind traveling. Technology has made the traveling process much smoother, from online booking to check-in to boarding. Travel companies can make the whole process smoother and more streamlined, offer better services, and be more efficient if they start using the budding new technology concept called the Internet of Things (IoT). 

The IoT technology uses smart devices to meet the business’s goals. The IoT is a network of physical devices and objects that are each connected to the Internet as well as each other sometimes. This is a network that’s getting bigger and bigger every day as more devices come online. They are connected thanks to sensors and they can collect and exchange information about how they’re used and what’s around them. IoT is poised to have a big impact economically and socially, on a number of different industries. Here, we explore the impact of IoT on travel business and the industry.

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IoT and Its Effects on Travel

We can now see that IoT has made major improvements and changed the traveling process from top to bottom. IoT app developments help enhance the traveler’s experience while also boosting travel companies’ revenue. Here are some ways that the travel industry has been affected by the IoT.

1. Automation is here

The primary and most obvious benefit of IoT is automation. Automation can help the travel industry simplify key processes and improve the overall experience. It will improve planning and execution for tours, flights, and bookings. IoT app developers can add in features that will help with administration and integrate all services involved in travel but still keeping data and information secure. IoT technology can also be used to help travel companies meet all their different business requirements while still offering excellent customer service and different products without hassle or issues. 

2. Operations are streamlined

IoT can help travel companies integrate all of their different daily tasks and operational procedures regardless of whether it’s a small local travel company or a global corporation. By using IoT, all services can be combined in one company, streamlining the overall process. Ollie MacKenzie, a travel writer with online sites AustralianHelp and Eliteassignmenthelp, provides a great example of IoT improving services, which is “companies using RFID tags for better security of passenger luggage and help with security and customs processes. Bag sensors can be used to track and locate specifically where pieces of luggage are and avoid companies losing baggage, a problem that occurs fairly frequently without the IoT.” 

3. Personalizing the experience

IoT technology allows different travel companies to personalize the experience that their customers receive, from start to finish. For example, hotel owners can give their guests tablets for use in room, which controls and manages tasks like lighting, climate control, entertainment, and more at the touch of their fingertips. Guests can also schedule wake-up calls with the tablet or increase brightness of lights or a timer for the television. Alternatively, this control can be provided to guests via an IoT-based app that’s customized to each business. The guest will download the app on their smartphone or other device and use the feature they want when they need it.

4. Improves the flight experience

Airlines now have IoT sensors installed in each airline seat that can take in information on the passengers, like their body temperature, anxiety and stress levels, and heart rate. This means that travel agencies and flight attendants can be quicker in responding to medical emergencies and provide travellers necessary care. In-flight sensors such as these have been hailed as amazing developments to save lives if needed. This is a great example of IoT devices being able to improve not just the travel industry but the quality and longevity of life as well. 

5. Real-time information is available

Real-time information is crucial in a competitive industry like the travel industry. It helps businesses save time, money, and work because their information is up to date and they can take actionable steps to respond to a developing situation. Travelers can receive real-time, accurate directions to get to their flight on time. When a person is traveling, especially in a foreign country, it becomes really important for them to be able to know how long security will take, checking in their luggage, going through entry or exit customs, and boarding their flight. If this information can be provided to passengers, for example through notifications and mobile apps, it will really improve the user experience. 

Read: The travel experience of tomorrow: What to expect?

6. Improves maintenance

IoT application development can automate solutions and help travel companies resolve their passengers’ flight and travel problems that they could be encountering. IoT-based mobile apps can do so much for tracking and maintaining key operations, in addition to managing what’s happening behind-the-scenes. This means that businesses can improve their bottom line, keep administrative costs lower, and overall be more productive for themselves and their clients. IoT travel app also assist travel companies with offering services that are geared towards the customer, quick, efficient, and simple.

7. Customer service is put first

IoT, as previously mentioned, helps travel companies to gather and share the important and crucial data, as quickly and easily as possible. Companies can also use IoT along with other technologies integrated like ML and AI, and this create a seamless, effortless communication program. In those cases, customers get the most satisfied with customer services, because of the services. 

8. Smooth the traveling process

You could be travelling with electronically operated key-cards, or tablets like previously mention. As per George M. Soloman, an IoT blogger at Boomessays and StateOfWriting, “by using a customized and optimized solution for IoT apps, there is no longer a need to have paper documents and other things we currently use for access of amenities. This means that IoT can smooth the traveling process and make the traveller more comfortable and settled in.”

9. Energy and effort-saving

IoT saves travel industry companies both their energy and their time-consuming efforts by bringing in automation. In fact, something like the power system could be handled by just one person, even if that person isn’t there. Also, using a power on/power off system is a great way to save tons of energy because the lights are only switched on when absolutely necessary. 

10. Location services

IoT helps travel companies give their travelers some very specific location details. For example, a location chat application called iBeacon can be integrated in the app to give the user some personalized messages about the route to a restaurant, what facilities there are, and what are some important landmarks. This type of information is very useful, but especially so for visitors who are going to the city or country for the first tie. Visitors can also receive help in real time if they broadcast a notification with their location when they’re abroad if they experience any issues during their vacation abroad in a strange place. 

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How to Use IoT for your Travel Business

Your travel business has to approach IoT the right way to maximize its benefits and get a customized IoT app solution. Here are some key ways that you can do this. 

  • Create or continue to have business processes that are transparent
  • Gather or generate IoT data and combine them and contrast them with your travel business operations 
  • Develop a roadmap to integrate any IoT advancements to your business application; consider consulting for this step with the travel app development company
  • Find ways to deal with customer data responsibly, especially if your customers use IoT devices in relation to your travel business; openness and privacy protection are very important ways to build and retain customer trust and loyalty

Your business should consider hiring some IoT app developers to build a smart travel mobile application with all the features you want and to be able to perform the right actions. This can give you a good step up over your competitors and let you stay ahead of the curve. It is considered to be a great return on your investment because you can give personalized experiences to your customers. 


The travel industry is booming globally as more and more people can access and afford travel and more options pop up. Travel applications that are IoT-based and flexible can meet the industry needs and provide an effective and efficient experience to clients. App users can better book flights, hotels, and other travel-related services at the touch of the screen. IoT is poised to have a major impact on traditional travel companies that are still using old models. If you’re feeling overwhelmed, reach out to IoT mobile app development services to understand what’s possible for your business. It’s important to start now so you’re not overwhelmed later on and trying to catch up to competitors who are starting to modernize now. 

Aimee Laurence, a content marketer and editor for Essay Service and Education Essay Service, helps companies develop good content and better communicate with each other. She is an avid traveler and loves discovering new places and sharing her experiences with her readers. Aimee also writes for the blog Academized review