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Exclusive: The impact of COVID-19 on the tech sector – Dimension Data Q & A

AMEinfo has conducted a series of interviews with notable regional and international tech companies of different sizes. In this article, we speak with IT firm Dimension Data.

"We have an extremely important part to play as the solutions we deliver help our clients, people and communities stay connected and navigate through this time" "Every day, our people are supporting clients, both onsite and from our service and operations centres, in critical services industries such as healthcare, supply chain and food retailers" "Since it will take time to fully assess the impact of the pandemic, it is crucial to maintain an agile mindset and to collectively adapt to this new way of living and working"

Today, no business has been spared the backlash from the global coronavirus pandemic. Entire industries have been brought to heel – massive industries like the hospitality sector, travel sector and even the oil sector.

So, in an effort to try and assess the situation across the affected sectors and businesses, AMEinfo has conducted a series of interviews with notable regional and international tech companies of different sizes. In this article, we speak with IT firm Dimension Data.

Make sure to click on the #COVID19Tech tag to access all the articles in this series.

Q & A with Redouane Gaouar, Director Go-to-Market Practices and Strategic Partner Alliances, Dimension DataRedouane Gaouar, Director Go-to-Market Practices and Strategic Partner Alliances, Dimension Data

How have the pandemic and remote working affected your daily operations in terms of your workforce?

Our people and clients remain at the heart of what we do. Our foremost priority has therefore been to ensure their safety and well-being during this unprecedented time. To do this, we quickly implemented measures to mitigate the need for our people to travel, and based on local country guidelines, encouraged our staff to work from home.

The majority of our 50,000 employees around the world are now working from home, which means they can stay safe and healthy while continuing to deliver the mission-critical services expected by our clients. 

What has the company’s experience with remote working been like so far?

As a business, our purpose is to enable the connected future, and now more than ever, it is critical to do so. We have an extremely important part to play as the solutions we deliver help our clients, people and communities stay connected and navigate through this time. 

Our service delivery teams have done a fantastic job of deploying our business continuity plans, and delivering uninterrupted services to our clients. We have been agile and responded to their needs in ways that have made a significant difference to our clients and communities all over the world.

As a technology company, collaboration tools have been leveraged quite extensively by our employees for the past two decades. Therefore, while the adoption of collaboration tools is quite high in our organization, our main focus has been on rapidly equipping our fixed-desk colleagues with mobility solutions, and providing clear guidance for effective remote working.

Read: Exclusive: The impact of COVID-19 on the tech sector – Amazon.ae Q & A

What are your short-to-mid term plans to address issues arising due to the global lockdown?

Over the short term, our focus is strongly maintained on our clients and on delivering on our priorities, while keeping our workforce safe and connected. Our role as leaders is to protect and enable our people so that we can collectively provide continuity of service and help our clients respond efficiently to COVID-19. Every day, our people are supporting clients, both onsite and from our service and operations centres, in critical services industries such as healthcare, supply chain and food retailers. Our teams are advising and assisting businesses in implementing outcome-oriented innovative Smart application platforms, establishing digital solutions, rolling-out collaboration tools, enhancing networks and keeping operations secure.

While we keep monitoring the evolution of the global lockdown, we acknowledge that clear and frequent communications is more than ever essential. We therefore leverage the power of the digital channels to further enhance our communication so that we keep our people, clients and partners well-informed as we adjust to the global impact of this situation.

Looking at a future after the pandemic, what are your essential takeaways from the crisis and how will they reshape your business/operating model going forward?

We continue to see on daily basis a changing landscape as the world responds to COVID-19. This is impacting our habits, affecting our work-life balance, accelerating the implementation of new ways of working, and making us support differently vulnerable people in our communities. 

Since it will take time to fully assess the impact of the pandemic, it is crucial to maintain an agile mindset and to collectively adapt to this new way of living and working. As a technology leader, Dimension Data is also committed to constantly monitoring the situation, communicating extensively with employees and customers, and continually adjusting our business model and operations.  

Read: Exclusive: The impact of COVID-19 on the tech sector – Huawei Q & A