Today, no business has been spared the backlash from the global coronavirus pandemic. Entire industries have been brought to heel – massive industries like the hospitality sector, travel sector and even the oil sector.
So, in an effort to try and assess the situation across the affected sectors and businesses, AMEinfo has conducted a series of interviews with notable regional and international tech companies of different sizes. In this article, we have a quick chat with Claude Schuck, Regional Manager – Middle East, at Cloud Data Management firm Veeam.
Make sure to click on the #COVID19Tech tag to access all the articles in this series.
Impact of pandemic and remote working on daily operations
“Nothing is more important to us than the health and safety of our employees, our customers and partners, and the well-being of our community.”
“Despite the current situation, our daily operations have not been impacted. This is largely due to two reasons. The first is, at a time like this when regional organizations are mandated to have employees working from home, technology solutions like Veeam that address cloud data management and data security are seeing increased interest. Secondly, within the Middle East we are fortunate to have an established and experienced team. We have an in-depth understanding of our customers’ specific needs and requirements for them to drive success and business continuity, which is why organizations continue to rely on us.”
“Our company’s annual event VeeamON 2020 was supposed to take place in Las Vegas in June this year. But the management has decided to host a virtual event instead. Veeam aims to bring the same level of content, insight and the rich user experience that attendees have come to expect usually from VeeamON, but through a virtual environment.”
Veeam’s experience with remote working
“It’s very important for the team to stay connected and engaged with each other. I make sure as far as possible that we connect with each other regularly on the phone or via video conference and not just talk about work but also about everyday life and world happenings. This mirrors the chats that we have with each other at the coffee machine or water cooler in the office which fosters good working relationships. We need to stay as grounded as possible and social interactions across the Middle East team has really helped keep up the morale, vigour and energy during challenging times like this.”
Internationally, Veeam has 4200+ employees in its service.
“It’s actually inspiring to see how creative our teams are in this new way of working, and how they are adapting to this ‘new normal’. For example, the creativity on video calls by way of developing a theme for each call – wear green, dress up, bring your child to call. It has really galvanized the teams. However, what’s important to note is, as we continue to implement our business continuity processes, Veeam is operating as normal. Partners and customers are continuing to receive the exemplary levels of service that they are used to, and we are leveraging all the technologies at our disposal to engage and support our community.”